Chloe Todd

Yasmina British Academy is one of the leading private Academies in the UAE, rated Outstanding by ADEK with over 3600 students and 450 employees;

• Leading the HR department, overseeing all HR functions in compliance with UAE labour laws
• Driving outstanding standards
• Developing and implementing HR policies and procedures tailored to local regulations, customs and cultures
• Overseeing the talent acquisition process, securing top industry talent
• Coordinating full cycle recruitment and onboarding for all incoming staff
• Leading school engagement which resulted in an 11% increase in our 'Great Place To Work' scores
• Implemented staff reward and recognition initiatives which increased staff retention by 5%
• Conducting regular training sessions with the Senior leadership team to ensure compliance with legal requirements such as safer recruitment and ADEK professional code of conduct
• Created and implemented a robust induction programme to ensure new employees are fully equipped with the knowledge and skills to excel in their role
• Fostered strong relationships with external stakeholders (ADEK and MOHRE)
• Effectively address employee relations cases while maintaining a positive work environment
• Act as a liaison between management and employees, resolving concerns and conflicts in a timely and confidential manner
• Implemented HR analytics to track key performance indicators and support data-driven decision-making
• Implemented Bluesky Performance Management System to manage the performance enablement process
• Facilitated staff training and development programs to enhance employee skills and knowledge, leading to improvement in team performance
• Secured new business opportunities with successful networking events.
• Implemented cost reduction measures, minimising manpower costs.
• Coordinated cross-departmental collaboration for improved workflow.
• Managing the Government Relations team to ensure compliance with MOHRE policies.
• Streamlined communication channels, enhanced internal collaboration.
• Administered payroll operations ensuring timely and accurate payments.
• Conducting termly internal P&C audit

• Team recruitment and induction/on-boarding
• Achieved better customer relations with regular client meetings.
• Facilitated team building workshops, boosting overall morale.
• Managed budget forecasts to ensure financial stability.
• Implemented risk management strategies to minimise losses.
• Resolved conflicts amongst staff, promoting a harmonious work environment.
• Streamlined business operations to improve efficiency.
• Analysed market trends for informed decision making.
• Devised sales targets, driving the team's motivation and focus towards achieving them.
• Monitored health and safety measures for guaranteed compliance.
• Delivering staff training
• Conducting disciplinary and grievance investigations
• Creating team initiatives to ensure staff morale was high
• Ensuring compliance with legal regulations in particular with regard to patient safety, patient confidentiality and clinical governance in the pharmacy division
• Coordinated hiring, recruitment and training strategies to build successful team.
• Working at pace to ensure sales initiatives were delivered on time to maximise their impact and relevance
• Working with other key stakeholders within the business to ensure a joined up team approach.
• Coaching and developing team protocols to ensure that standard operating procedures and health and safety guidelines were complied with
• Investing time in building relationships within the locality, partnering with GP surgeries and other NHS (public sector) authorities
• Increasing store retail sales through performance leadership - ensuring expectations in line with Key Performance Indicators (KPIs)
• Increasing the customer satisfaction score within stores by 25% (measured by customer feedback surveys)
• Devising and organising quarterly business plans consisting of promotion activity to drive sales of key launches and events
• Managing payroll.

• Following a highly competitive selection process I secured a placed on the Boots UK structured 52 week Graduate Management Training Program
• My duties included working within various retail stores (from small pharmacies to large flagship stores) to learn and develop knowledge, skills and leadership in four key areas: Customer, People, Business and Self
• The programme included community projects with other graduates and targeted training supported by senior managers on all aspects of management
• During the programme I attended several workshops to help cement strategic thinking relating to ability, creativity, solutions-focused problem solving and leadership skills

• Within this role I was responsible for ensuring that the concession operated efficiently and profitably
• My primary focus was to increase and maintain the sales revenue of eyewear within the store and to ensure all KPIs were achieved for a positive customer experience
• I also had day to day management of two staff members