CHRIS SIMPSON - BA, NEBOSH
Dubai,UAE
Summary
Experienced operations professional, with experience leading large, 300+ person teams in companies such as Amazon, Aldar Education, and Emirates Airline. Strong focus on streamlining processes and enhancing productivity, by driving operational excellence by implementing strategic initiatives and fostering team collaboration. Delivers measurable improvements through adept problem-solving and resource management.
Overview
13
13
years of professional experience
Work history
Manager – Operations & Support Services/Business Manager
ALDAR EDUCATION
Abu Dhabi
01.2024 - 04.2025
- Senior Leadership Team member, working alongside the Principal of a large, Premium Academy, that delivers high quality education to 1100 students aged 3-18 and employs 145 staff members
- Achieved 'Outstanding' rating from ADEK in Health and Safety
- Fully responsible for Health & Safety, External Contractors team of circa 50 (Maintenance team, cleaning team, canteen operations, nurses, and security), Operations, Facilities, Enrolment, Marketing, Finance and Customer Services
- Reduced the annual accident rate by 50% over one annual year by implementing robust health and safety measures, strengthening Risk Assessments, increasing incident reporting by 30%, and addressing root causes effectively to foster a proactive safety culture
- Lead and engage a safety focused external contractor team to ensure that the building is continuously safe and ready to welcome 1400+ people at any given time through meticulous attention to detail, regular audits, safety walks, route cause analysis, permits to work etc
- Reduced operational costs by 20% by streamlining internal processes and optimizing resource allocation
- Achieved NPS (Customer Service) target of 14 at the end of first Academic Year
- Subsequently exceeded this result with a final NPS of 44 in the next parent survey
- Increased sales/enrolment generating marketing activities by 300% to support the enrolment strategy
Operations Manager (Head of Operations level)
AMAZON
London
01.2022 - 10.2023
- Led and motivated a team of Area Operations Managers, Team Leaders, and 300-400 Associates, to safely move over 3.5 million units weekly through Europe’s largest Amazon Robotics warehouse
- Enhanced safety within the site by implementing routines and best practice, reducing the teams’ SLI (Safety Leadership Index) from 15% to 9%
- Spearheaded productivity improvement projects and streamlined operational processes to increase average unit per tote from 8 to 18, realising cost savings across all shifts
- Developed and implemented an Associate recognition project, significantly improving Associate job satisfaction metrics (Leadership Behavioural Index from 3.9 to 4.8)
- Managed Team Leader recruitment, hiring 10 new leaders from a pool of 500+ applicants
- Handled complex ER and cases
- Contributed to bi-annual, site wide 'Manager talent reviews', supporting the development of 50 Managers and 70 Team Leads
- Initiated a ‘Fun Day’ project to boost morale and engagement, improving Leadership Behavioural Index Metric from 3.9 to 4.8 within the team, then developed ‘Funday On Tour’/roadshow across all teams within the site, realizing overall improved morale
- Received ‘Manager of the Month - People’ award for contributions to site engagement and employee morale
Area Manager
OPENREACH
London
08.2021 - 12.2022
- Led a team of 80 Engineers, 2 Senior Engineers and 2 Team Leaders in the Telecommunication industry
- This was a heavily safety focussed, service driven environment where rigorous Health and Safety policies were in place and it was my responsibility to ensure they were followed while exceeding service and productivity targets
Service Delivery Manager – Fixed term contract
ARRIVA RAIL
London
04.2021 - 08.2021
- Train Station Area Manager, of multiple locations, focusing on safety, building facilities and safety audits, people, customer service and property/facilities for a group of 20 train stations in London
Large/Big Box Deputy Manager
MARKS AND SPENCER
London
11.2019 - 04.2021
- Lead, coach and develop a team of 9 Sales Managers and 2 Team Support Managers, who led a team of 100+ Customer Assistants, driving profitability and reducing cost, through the delivery of the Retail Plan
Cabin Supervisor
EMIRATES AIRLINE
Dubai
01.2012 - 09.2019
- Fully responsible for the cabin; managing all resources (time, product and people) and maintaining standards (safety, security and service) with 20+ Cabin Crew and up to 650 customers at any one time
Education
Bachelor of Arts - Applied Business
COVENTRY UNIVERSITY
CoventryNEBOSH (in Progress) - Health And Safety
SHEilds
Online 03/2025 - 08/2025
Skills
- Operational leadership
- Policy development and implementation
- Data analytics
- Change implementation
- Operational excellence
- Cost-reduction strategies
- Talent Management
- Leadership skills
- Leadership management
- Automated warehouse systems
Timeline
Manager – Operations & Support Services/Business Manager
ALDAR EDUCATION
01.2024 - 04.2025
Operations Manager (Head of Operations level)
AMAZON
01.2022 - 10.2023
Area Manager
OPENREACH
08.2021 - 12.2022
Service Delivery Manager – Fixed term contract
ARRIVA RAIL
04.2021 - 08.2021
Large/Big Box Deputy Manager
MARKS AND SPENCER
11.2019 - 04.2021
Cabin Supervisor
EMIRATES AIRLINE
01.2012 - 09.2019
Bachelor of Arts - Applied Business
COVENTRY UNIVERSITY
NEBOSH (in Progress) - Health And Safety
SHEilds
03/2025 - 08/2025
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