Chrishan Perera

• Perform Outbound calls to customers to complete FATCA/CRS forms.
• Educate customers on FATCA/CRS requirements.
  Collect FATCA/CRS forms and capture them in the Bank system accurately.
• Maintain records of calls performed to customers.
  Follow up with customers on submitting FATCA/CRS forms.
• Good knowledge of FATCA/CRS and transaction Monitoring to assess the risks associated with customers or products.
  

• Highly experienced in end-to-end KYC profile completion in both maker and certified checker roles (assisted the team in both roles)
• Expert in end-to-end process of new client adoptions as a maker and certified checker
• Supporting the team as the Functional lead for Guarantors and Event Driven Reviews for Sri Lanka
• Ability to drill down complicated company structures to discover ultimate beneficiary owners
• Expert in conducting name list Screening (Fircosoft , Nexis) accurately On collected information to ensure regulatory compliance
• Working together with the Compliance Officer and the Anti-Financial Crime Unit for approvals
• Furnishing MI reports on the request of regional/ local business units and AFC on the progress of periodic reviews
• Master of performing Event-Driven Reviews end to end
• Vigilant checker in transaction monitoring in special accounts to ensure only allowed transactions are carried out
• Providing information required by the regulators
• Promptly attending to inquiries raised by relationship managers and internal units.

Inbound Call Centre - [Apr 2011- Apr 2014]

• Identifying client needs to help them as an Inbound customer service representative.
• Accurately resolving customer queries/ requests while maintaining high quality scores.
• Overachieving monthly sales targets.
• Help delight customers from different customer segments.

Account Opening Department - [Apr 2014 - Jul 2016]

• Single handedly handling FATCA validation and queries for entire bank.
• Successfully completing corporate account opening document pre-checks and Thorough checks on all CDD, KYC and documentation for account opening.
• Leading special projects & special cleanups.
• Supervising staff to finish projects by given deadline accurately.

Consumer Banking Operations [Feb 2009 - Sep 2009]

• Solely responsible for customer account maintenance (account opening, account closures, account information amendments, loans, fixed deposits, sweeps, cheque clearing)
• Helping internal and external customers with queries regarding all the above products to meet customer expectations

Cash Management Services [ Sep 2009 - Dec 2010]

• Responsible for financial transaction inputting (cash orders foreign drafts, outward telegraphic transfers, real-time gross settlement transfers, electronic fund transfers)
• Gathering important statistics to furnish MI's to provide the information to the Business for day-to-day decision-making
• Helping internal and external customers on queries regarding all the above products to meet customer expectations.