CHRISPOH NGOLLE NTUBELOE
Dubai,UAE
Summary
Dedicated security professional with expertise in customer service and incident response. Strong background in risk assessment and team collaboration, with a commitment to enhancing organisational safety. Actively pursuing opportunities to leverage skills in security management for impactful roles.
Overview
1
1
Certification
2
2
years of post-secondary education
14
14
years of professional experience
Work history
SECURITY TEAM LEAD / SUPERVISOR RELIEVER / CUSTOMER SERVICE
AMAZON DXB 24 HQ
Dubai
2018.12 - Current
- Facilitated greeting and checking-in of guests using visitor management system.
- Supported security operations to maintain safety of personnel and property.
- Assisted in streamlining workflows within team of 28 across three shifts.
- Conducted regular security audits to pinpoint vulnerabilities.
- Collaborated with law enforcement during incidents.
- Monitored workstation and executed daily security tasks according to assignment instructions.
- Managed emergent incidents and relayed events to appropriate personnel.
- Trained and supervised security staff to improve performance.
- Retained and stored keys while overseeing auditing processes.
- Conducted daily office checks and shift briefings to ensure seamless transitions between shifts.
SECURITY OFFICER & CUSTOMER SERVICE
RICHMONT GROUP
Dubai, UAE
2018.09 - 2018.10
- Facilitated enjoyable experiences for clients in upscale boutiques.
- Enhanced atmosphere through attentive support and interaction.
- Assisted with fire safety checks to ensure compliance with workplace standards.
- Addressed on-site disturbances while maintaining a calm and professional environment.
- Supported team adherence to operational protocols for improved efficiency.
- Aided local law enforcement in enhancing site security measures.
- Helped mediate minor staff disputes to maintain a harmonious workplace atmosphere.
- Fostered a positive work environment with regular team-building exercises.
SECURITY GUARD
CITY CENTRE MIRDIF
Dubai, UAE
2016.12 - 2018.09
- Monitored safety and security across various environments for customers and staff in shops, leisure areas, parking zones, and delivery spaces.
- Resolved conflicts between customers and staff to enhance shopping experiences.
- Provided attentive service and assistance to ensure customer satisfaction.
- Conducted daily equipment checks to ensure operational readiness.
- Recorded all security breaches for future reference and analysis.
- Facilitated smooth flow of traffic during special events, minimising disruptions and congestion.
- Provided excellent customer service, assisting visitors with directions or inquiries.
- Managed access control systems to prevent unauthorized entry into premises.
CUSTOMER SERVICE
MAWA HOTEL LIMBE CAMEROON
Limbe, Cameroon
2012.01 - 2014.01
- Assisted customers with inquiries to enhance satisfaction levels.
- Supported team in providing quality service to visitors.
- Responded to customer queries in a timely manner to improve service experience.
Education
BACHELOR DEGREE - EDUCATION
University of Buea
BUEA/CAMEROONHIGH SCHOOL CERTIFICATE - ARTS - History, Literature in English, Philosophy
GHS LIMBE
LIMBE / CAMEROON 2005.09 - 2007.06
Skills
- Customer service management
- Security management
- Incident response
- Risk assessment
- Communication skills
- Problem solving
- Team collaboration
- Decision making
- Microsoft Office Suite proficiency
Certification
- Security Trained Assistance and Reception Service (STARS)
- Diploma in Customer Service
- Core Principles of Occupational Health and Safety
- Corporate Security Operative
- SIRA
- Certified Information Systems Security Professional (CISSP) - Enrolled
- Assistant Facilities Management – Enrolled
- Toolkit for Cybersecurity Professionals: Cybersecurity Fundamentals
Languages Known
ENGLISH: EXCELLENT
REFERENCES
- Muhammed, Ali, +971 58 266 7811
- Inna, Bardditnova, +971 58 877 8253
- Mehtab, Javed, +971 54 525 3196
- Sheiy, Diaz, +971 52 410 8975
Volunteer and corporate social responsibilities experience
JOYOUS CHARITY ORGANIZATION - LIMBE CAMEROON, CORDINATOR, 2015, 2015
Training Courses attended from NSI, SIRA, Securitas & Amazon
- COMERCIAL/CUSTOMER SERVICE EXCELLENCE AND SECURITY SOLUTION
- AMAZON CORPORATE SECURITY OPERATIVE
- EFFECTIVE COMMUNICATION
- INCIDENT MANAGEMENT
- VISITOR MANAGEMENT SYSTEM
- CAREER DEVELOPMENT
- CONFLICT RESOLUTION
- DATA CENTRE SEGMENT
- RISK ASSESSMENT TOOL AND SITE SURVEY
Roles and Responsibilities
- AMAZON DXB HQ SECURITY TEAM LEADER / SUPERVISOR RELIEVER / CUSTOMER SERVICE: DEC 2018 – Till Date.
- RICHMONT GROUP SECURITY GUARD.
- CITY CENTRE MIRDIF SECURITY GUARD AND TRAFFIC MARSHAL SUPPORT.
Affiliations
- Sports
- Travelling
- Reading
- Music
Accomplishments
- Certificate for successfully completing the Supervisory Empowerment Program workshop. 2026
- Certificate of Appreciation for "Exceptional Service" during heavy rain and flooding 2024
- Certificate of Appreciation from AL NOOR Superhero Fun Run 2019
- Amazon Corporate Security Operative - Certificate of Training 2020 & 2021
- STARS 2022
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
SECURITY TEAM LEAD / SUPERVISOR RELIEVER / CUSTOMER SERVICE
AMAZON DXB 24 HQ
2018.12 - Current
SECURITY OFFICER & CUSTOMER SERVICE
RICHMONT GROUP
2018.09 - 2018.10
SECURITY GUARD
CITY CENTRE MIRDIF
2016.12 - 2018.09
CUSTOMER SERVICE
MAWA HOTEL LIMBE CAMEROON
2012.01 - 2014.01
HIGH SCHOOL CERTIFICATE - ARTS - History, Literature in English, Philosophy
GHS LIMBE
2005.09 - 2007.06
BACHELOR DEGREE - EDUCATION
University of Buea