Summary
Overview
Work History
Education
Skills
Timeline
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Christelle Bou Nafeh

Christelle Bou Nafeh

Dubai

Summary

A versatile and multi-skilled professional with an entrepreneurial drive. With an extensive background in education and advanced experience in hospitality with a world-leading airline, and a large experience in sales and customer service, she established her ventures in event management and jewelry e-commerce. Blending her customer service background and teaching skills, she can be a great asset to any organization looking for a seasoned team player or an individual contributor.

Overview

19
19
years of professional experience
3
3
Languages

Work History

Founder

Coco Sharmz & Coco Events
01.2019 - Current
  • Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
  • Implemented data-driven decision-making processes to improve overall business performance.
  • Drove revenue growth by launching new products and services that met customer demands.
  • Analyzed market trends to adjust sales forecasts accordingly, ensuring inventory levels met fluctuating demand patterns.
  • Enhanced customer satisfaction by delivering personalized service and addressing concerns in a timely manner.

Flight Attendant

Emirates Airlines
02.2012 - 08.2018
  • Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
  • Handled various currencies confidently when processing in-flight purchases made by international travelers across different routes.
  • Enhanced passenger comfort by promptly addressing concerns and providing personalized assistance during long-haul flights.
  • Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
  • Provided exemplary customer service through timely resolution of passenger complaints or issues during international flights.

Sociology Teacher

Notre Dame De Louaize School
09.2009 - 07.2011
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Planned and implemented integrated lessons to meet national standards.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.

Store Manager

Tezkar Gift Shop
04.2006 - 09.2008
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Managed inventory control, cash control, and store opening and closing procedures.

Sales Associate

Daily Press Bookshop
01.2005 - 01.2006
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

Bachelor of Science - Sociology

Lebanese University
Lebanon
04.2001 -

Skills

  • Group Instruction

  • Student Engagement

  • Curriculum Implementation

  • Classroom Management

  • Student-Centered Learning

Timeline

Founder

Coco Sharmz & Coco Events
01.2019 - Current

Flight Attendant

Emirates Airlines
02.2012 - 08.2018

Sociology Teacher

Notre Dame De Louaize School
09.2009 - 07.2011

Store Manager

Tezkar Gift Shop
04.2006 - 09.2008

Sales Associate

Daily Press Bookshop
01.2005 - 01.2006

Bachelor of Science - Sociology

Lebanese University
04.2001 -

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Christelle Bou Nafeh