Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Christelle Moussa

Summary

Proven leader in customer engagement and sales growth, notably at Dyson, where I leveraged product knowledge expertise and problem-solving skills to enhance client satisfaction and team performance. Achieved consistent sales targets and fostered a collaborative environment, increasing efficiency and customer follow-up success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Retail Sales Expert

Dyson
03.2021 - Current
  • Handled customer inquiries, resolving issues promptly and professionally while maintaining a positive store reputation.
  • Assisted in inventory management, conducting regular audits to ensure accurate stock levels for optimal sales performance.
  • Developed strong working relationships with clients, providing exceptional customer service.
  • Participated in staff training sessions to stay current on industry trends, product developments, and sales techniques.
  • Collaborated with team members to create a positive and high-energy work environment, resulting in improved customer satisfaction.

Event Manager

Hoola-hoop Kids
09.2017 - 03.2021
  • Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
  • Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
  • Streamlined event planning processes by implementing efficient project management strategies.
  • Implemented innovative event themes and designs to create memorable experiences for attendees.
  • Generated creative ideas to improve look and feel of projects.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.

Sales Supervisor

Mobile Outfitters
10.2019 - 12.2020
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.

Education

BBA - Events Management

AUL
Lebanon
01.2020

Skills

  • Customer follow-up
  • Sales Reporting
  • Product Knowledge Expertise
  • Customer Service
  • Problem-Solving
  • Time Management
  • Phone Etiquette
  • Staff Management

Certification

  • Neuroscience of Selling , MRT - 24-Feb-23

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)

Timeline

Retail Sales Expert

Dyson
03.2021 - Current

Sales Supervisor

Mobile Outfitters
10.2019 - 12.2020

Event Manager

Hoola-hoop Kids
09.2017 - 03.2021

BBA - Events Management

AUL

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Christelle Moussa