CHRISTIAN AGBANYO
Dubai,United Arab Emirate
Summary
Friendly and open communicator with well-developed interpersonal and active listening skills. Focuses on providing timely and useful responses to customer queries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Customer service officer
Al Nasr Cinema Restaurant
Dubai, UAE
08.2021 - 11.2023
- Delivered high-quality service with attention to detail and professionalism.
- Prioritized tasks as per urgency, ensuring completion of all tasks within shift.
- Managed difficult customer situations for maintaining company reputation.
- Provided feedback to management about common problems and opportunities for improvement.
- Maintained a positive, professional, and empathetic attitude during all interactions.
- Responded to customer requests with friendly, knowledgeable service and support.
- Recorded and processed customer data accurately.
- Stayed updated on products, services, and policies to provide accurate information.
Customer service officer
Vodafone Gh. Ltd
Accra, Ghana
10.2017 - 08.2020
- Facilitated smooth transactions by accurately processing sales and payments.
- Promoted a welcoming atmosphere, leading to increased return customers.
- Maintained up-to-date knowledge about products and services, assisting in informed decision making.
- Resolved conflicts quickly whilst preserving positive business relationships.
- Followed company guidelines to ensure consistent quality of service.
- Improved customer satisfaction by providing prompt and efficient service.
- Handled multi-line phone system to facilitate timely response to inquiries.
- Delivered high-quality service with attention to detail and professionalism.
Education
High School Diploma - Home Science
St. Mary's Boys' Senior High School
Ghana 09.2014 - 06.2017
Skills
- Customer relationship management
- Conflict resolution techniques
- Data accuracy maintenance
- Professionalism in service
- Time management skills
- Knowledge of company policies
- Email correspondence
- Communication proficiency
Languages
English
Fluent
Timeline
Customer service officer
Al Nasr Cinema Restaurant
08.2021 - 11.2023
Customer service officer
Vodafone Gh. Ltd
10.2017 - 08.2020
High School Diploma - Home Science
St. Mary's Boys' Senior High School
09.2014 - 06.2017