CHRISTIAN JOSEPH O BAÑADERA
Dubai,UAE
Summary
Detail-oriented Customer Care Executive skilled in CRM administration and lead management. Coordinates client communications, generates qualified leads, and ensures data accuracy to improve team performance and service quality. Committed to enhancing operational efficiency and customer satisfaction, contributing to business growth and innovation.
Overview
2
2
years of post-secondary education
9
9
years of professional experience
Work history
CUSTOMER CARE EXECUTIVE
BETTERHOMES LLC
Dubai, UAE
2025.10 - 2026.07
- High-Volume Lead & CRM Operations: Administer Goyzer and Engage CRM platforms to qualify, update, and route high volumes of daily sales and leasing leads to property consultants, ensuring fast conversion turnarounds.
- Cross-Departmental Workflow: Oversee day-to-day customer operations across sales, leasing, and property management divisions, acting as the primary point of alignment for operational efficiency.
- Client Engagement & Issue Resolution: Manage professional email correspondence and live inquiries via Intercom, handling service proposals, invitations, client complaints, and maintenance resolutions.
- Data Analytics & Operations Reporting: Maintain lead tracking sheets, build operational reports, and review after-hours/abandoned call logs on Zoom to recover missed business opportunities.
- Recognition: Honored as Top Performer (Q1 2026) for exceptional performance, meeting strict service standards, and driving high customer satisfaction ratings.
OFFICE CLERK/OFFICE ASSISTANT
BETTERHOMES LLC
DUBAI, UAE
2025.02 - 2025.10
- Office & Facility Management: Maintained pristine, functional, and organized office spaces to reflect corporate standards.
- Inventory & Procurement Control: Received, tracked, and monitored office equipment, cleaning supplies, and logistical inventory in close coordination with procurement.
- Janitorial & Vendor Oversight: Supervised facility hygiene and janitorial teams in high-traffic zones, maintaining waste management compliance and optimized storage solutions.
BUSINESS OWNER
CHRISTIAN’S EMPANADAS
2020.03 - 2025.05
- Business Strategy & Growth: Developed and executed overall business growth, operational strategies, and marketing campaigns to expand customer footprint.
- Financial & Fiscal Oversight: Managed financial operations including cash flow forecasting, budget allocation, cost containment, and expense monitoring.
- Daily Operations & Quality Assurance: Led day-to-day kitchen operations, menu creation, product development, health compliance, staff scheduling, and team recruitment/training.
CRYPTO OPERATIONS MANAGER
DMA AXIES DIVISION
2018.03 - 2020.03
- Team Supervision: Managed daily operations for digital assets team, overseeing players and analysts in performance execution and tracking.
- Analytics & Stakeholder Reporting: Prepared comprehensive operational reports and maintained direct communication with international company owners in Switzerland.
- Workflow Optimization: Designed strategic productivity frameworks, training programs, and reporting channels to maximize operational yields.
SALES EXECUTIVE
CANYON HOTELS AND RESORT
2017.05 - 2018.03
- Account Acquisition & Sales: Serviced key existing accounts, generated new trade accounts, and executed daily sales prospecting calls.
- Sales Administration: Processed orders, verified pricing structures, updated client contracts, coordinated warehouse delivery logistics, and handled sales inquiries.
- Market Intelligence: Gathered market intelligence on competitor pricing, merchandising techniques, and industry trends to prepare daily, weekly, and monthly sales analysis reports.
Education
Bachelor of Science in Industrial Technology - Foods Technology
Bulacan State University
Malolos, Bulacan 2012.01 - 2014.01
Skills
- CRM Administration
- Lead tracking
- Lead acquisition
- Sales Support
- Customer Operations
- Complaint resolution
- Performance analytics
- Data Management
Timeline
CUSTOMER CARE EXECUTIVE
BETTERHOMES LLC
2025.10 - 2026.07
OFFICE CLERK/OFFICE ASSISTANT
BETTERHOMES LLC
2025.02 - 2025.10
BUSINESS OWNER
CHRISTIAN’S EMPANADAS
2020.03 - 2025.05
CRYPTO OPERATIONS MANAGER
DMA AXIES DIVISION
2018.03 - 2020.03
SALES EXECUTIVE
CANYON HOTELS AND RESORT
2017.05 - 2018.03
Bachelor of Science in Industrial Technology - Foods Technology
Bulacan State University
2012.01 - 2014.01