Christian Reyes
Administrative Assistant/ Receptionist
Rosario
Summary
Seeking for a full-time job that will provide the opportunity to apply my knowledge and skills gained in order to accomplish the goals and objectives of the company while growing professionally and personally. An energetic, dedicated and organized Customer Service Representative, who has an impeccable experience in the middle east region. Currently overseeing the Front Desk as the head of the reception, multi-tasking the accounts and Cashier roles as well. Proficient in working with others to achieve a certain objective on time and with excellence as well as proven track record for excellent customer service. Offering more than 4 years of well-rounded Admin Assistant with the passion to in working for the business and customer satisfaction.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Receptionist
BRITISH VETERINARY CENTER
Abu Dhabi
12.2020 - 07.2023
- ECEPTIONIST | C ASHIER | A CCOUNTS Ensures that high level of customer service is provided to each and every visitor
- Opening of account, updating client and patient information
- Monitors and follows up all unsettled bills or O/S that requires clearing
- Answering queries in a professional manner, and routing calls as necessary
- Providing correct and reliable information to client based on the company policy, procedure, terms and conditions
- Responsible to answer phone calls, sending reminders, follow up call for all booked appointment, invoicing, stock ordering, stock pricing, receiving stock deliveries
- Maintains the correct sales report (CASH OR CARD PAYMENT) on a daily basis
- Generates monthly payroll report ensuring 100% data accuracy.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Payroll Administrator
AUSTRALIAN VETERINARY HOSPITAL
Abu Dhabi
08.2018 - 11.2020
- FRONTDESK | R ECEPTIONIST | C ASHIER | A CCOUNTS Provides administrative support to ensure efficient operation of office
- Answers phone calls, schedules meetings and supports visitors
- Carries out administrative duties such as filing, typing, copying, binding, scanning etc
- Completes operational requirements by scheduling and assigning administrative projects and expediting work results
- Provides information by answering questions and requests
- Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies
- Keeping records of customer interactions, transactions, comments, and complaints
- Generatesand maintains variousmanagementreports asrequired by themanagement Handles sales report on all method of payment
- Answers phone calls and routing them as required.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Coordinated with HR personnel to verify accuracy and completeness of employee information.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Performed data entry tasks and maintained accurate records of employee payroll information.
Crew Member
KFC
Lipa City
08.2012 - 05.2014
- Prepared products following restaurant, health, and safety standards and procedures.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted other team members to achieve goals.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Loan Officer
BANGKO KABAYAN INC
Batangas
10.2014 - 10.2017
- SKILLS
- TRAININGS & SEMINARS
- ANTI MONEY LAUNDERING ACT OF 2001, as amended and RIRRs
- BSP CIRCULLAR No
- 706 and ANTI MONEY LAUNDERING RATING
- SYSTEM – Bangko Kabayan Head Office, COUNTERFEIT MONEY DETECTION SEMINAR - Bangko Kabayan
- Head Office, SIGNATURE VERIFICATION AND FORGERY DETECTION - Bangko
- Kabayan Head Office, ACCOUNTOFFICER | L OANPROCESSOR Provide loans to micro clients and educate how to handle money and start-up a business
- Provide information and guidance to deliver quality and satisfactory service from the clients in terms of micro loans, based on the policy, procedures and terms and conditions of the company
- Centre Management in the term of motivations and leadership to increase the number clients and to minimize the number of delinquents
- Ensure the KYC (Know Your Client) documents are properly filed up by the customer, with originally seen and verified
- Responsible to make Cash Flow Analysis, Co-maker Statement etc
- CI/BI (Credit Investigation and Back Ground Investigation)
- Credit Analyzing of clients
- Ensure the Business Plan is properly filled up by the clients Responsible to collect the KYC documents and Proof of Income of the clients
- Responsible to follow up delinquent client and collection of payment
- Ensure the Promissory Note, Disclosure Statement and Amortization Schedule are properly print out and no mistake or erasure
- Responsible to achieve individual target and branch target
- Perform daily sales report and directly report to supervisor or manager.
- Submitted loan applications to underwriter for verification and recommendations.
- Recommended loan approvals and denials based on customer loan application reviews.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Education
Bachelor Of Science And/with Education Degree - BUSINESSMANAGEMENT, Operation Management
SYSTEM TECHNOLOGY INSTITUTE
Lipa City BatangasSkills
Organizational SkillsOffice ManagementLeadership SkillsAccuracy &EfficiencyCommunication SkillsComputer LiteracyMS Applications (Word, Excel, PowerPoint)Basic Safety PracticesFamiliarity in Stocks and Inventory
Office administration
Staff Management
Database administration
Administrative support
Customer/Client relations
Timeline
Receptionist
BRITISH VETERINARY CENTER
12.2020 - 07.2023
Payroll Administrator
AUSTRALIAN VETERINARY HOSPITAL
08.2018 - 11.2020
Loan Officer
BANGKO KABAYAN INC
10.2014 - 10.2017
Crew Member
KFC
08.2012 - 05.2014
Bachelor Of Science And/with Education Degree - BUSINESSMANAGEMENT, Operation Management
SYSTEM TECHNOLOGY INSTITUTE