Christian Villamor Vasquez
Dubai,UAE
Summary
Offering strong customer service skills and keen eye for detail. Knowledgeable about creating welcoming atmosphere, handling transactions, and fostering team collaboration. Ready to use and develop communication, leadership, and organisational skills in any role.
Overview
13
13
years of professional experience
Work history
Lead barista
Gateaux
Muscat, Oman
05.2022 - 05.2025
- Trained new staff members for efficient operation of the coffee machines.
- Adhered strictly to health and safety regulations, maintaining a safe workplace environment.
- Streamlined work process flow with efficient task delegation among teammates.
- Offered product recommendations for additional sales opportunities.
- Conducted quality checks on coffee beans, guaranteeing top-notch products at all times.
- Tracked inventory levels regularly, avoiding unnecessary wastage.
- Improved customer satisfaction by providing quick and friendly service.
- Created seasonal beverage offerings, expanding menu options.
- Handled cash transactions accurately for smooth business operations.
- Led team meetings to improve communication and teamwork amongst staff.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Created speciality drinks according to exact customer requests and preferences.
Shift manager
Max Restaurant
Mandaluyong , Philippines
11.2021 - 11.2022
- Delivered excellent customer service by overseeing staff training programmes.
- Streamlined operations by implementing efficient work procedures.
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Optimised shift schedules to improve operational efficiency.
- Coordinated with team members for seamless shift transitions.
- Honoured employee punctuality by creating fair rotas that respected their time off requests..
- Conducted regular staff meetings, kept everyone updated about company policies or changes therein..
- Recruited new hires to strengthen the existing workforce..
- Managed inventory control, reduced wastage.
- Motivated employees towards achieving sales targets, increased overall store revenue..
- Trained staff on product knowledge, resulted in better customer interactions..
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
Shift supervisor
White Sugar
Doha, Qatar
09.2018 - 09.2021
- Managed shift operations whilst ensuring customer satisfaction.
- Carried out administrative tasks meticulously; kept accurate records of shift activities and incidents.
- Assisted in preparing weekly schedules, ensuring adequate staffing at all times.
- Implemented new operational guidelines resulting in improved workflow efficiency.
- Resolved customer complaints promptly, leading to enhanced customer relations.
- Fostered a positive work environment, resulting in increased employee morale.
- Kept employees operating productively to meet business and customer needs.
- Trained and mentored new employees to maximise team performance.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Trained new hires and set up mentoring relationships to drive team performance.
Shift supervisor
Sugar And Spice
Doha, Qatar
02.2016 - 02.2018
- Coordinated staff training for improved service delivery.
- Fostered a positive work environment, resulting in increased employee morale.
- Monitored cash registers and transactions, reducing instances of financial discrepancies.
- Maintained high cleanliness standards across all work areas; promoted hygienic practices amongst staff members.
- Handled any emergencies or issues during shifts with professionalism and calmness.
- Facilitated smooth handovers between shifts for seamless business operations.
- Upheld company policies consistently, reinforcing a culture of compliance within the team.
- Ensured food preparation met required standards; contributed towards favourable restaurant reviews.
- Carried out administrative tasks meticulously; kept accurate records of shift activities and incidents.
- Ensured adherence to health and safety regulations; maintained safe workplace conditions.
- Delegated tasks to staff members to ensure efficient shift operation.
- Provided constructive feedback to employees, fostering professional growth and development.
Banquet supervisor
Mallberry Suites Business Hotel
Cagayan De Oro, Philippines
08.2012 - 12.2015
- Facilitated seamless communication between kitchen staff and servers for efficient food service during banquets.
- Supervised the arrangement of tables, chairs, decorations, ensuring a visually appealing environment.
- Collaborated closely with clients to understand their requirements for personalised event execution.
- Coordinated with external suppliers such as florists or technicians to support event needs when required.
- Provided exceptional customer service, resulting in high levels of customer satisfaction.
- Conducted pre-event briefings for team members to ensure clarity in roles and responsibilities.
- Monitored the performance of banquet staff, providing constructive feedback where necessary.
- Created work schedules for banquet staff according to event requirements thereby managing manpower efficiently.
Education
Bachelor's degree - Hotel and Restaurant Management
Bukidnon State University
PhilippinesSkills
- Beverage crafting
- Train staff members
- Menu creation
- Product upselling
- Workflow efficiency
- Customer Service
- Team player
- POS Systems
- Latte art
Languages
English
Fluent
Timeline
Lead barista
Gateaux
05.2022 - 05.2025
Shift manager
Max Restaurant
11.2021 - 11.2022
Shift supervisor
White Sugar
09.2018 - 09.2021
Shift supervisor
Sugar And Spice
02.2016 - 02.2018
Banquet supervisor
Mallberry Suites Business Hotel
08.2012 - 12.2015
Bachelor's degree - Hotel and Restaurant Management
Bukidnon State University
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