Christian Jeush Aviles
Bartender
Al Diyafah Dubai
Summary
Adept at beverage preparation and excelling in customer service, I significantly enhanced guest satisfaction at The Residence by Ivory. My proactive approach in high-volume events and keen ability to maintain cleanliness and hygiene led to a loyal clientele and boosted team productivity. My skills in multitasking and handling difficult customers have consistently contributed to a positive guest experience.
Overview
2
2
years of professional experience
Work History
Bartender
The Residence by Ivory
04.2023 - 09.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Housekeeping Room Attendant
The Residence by Ivory
07.2022 - 04.2023
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Education
Bachelor of Science - Hospitality Management
Saint Michael's College
Iligan City, Philippines 04.2001 -
Skills
Beverage Preparation
Payment Processing
Suggestive Selling
Food Service
Liquor, beer, and wine knowledge
Menu Memorization
Customer Service
Cleanliness and hygiene
Handling Difficult Customers
Patience and Tolerance
Strong multitasking
Timeline
Bartender
The Residence by Ivory
04.2023 - 09.2024
Housekeeping Room Attendant
The Residence by Ivory
07.2022 - 04.2023
Bachelor of Science - Hospitality Management
Saint Michael's College
04.2001 -