CHRISTINA ASHIK
FUJAIRAH
Summary
Driven and decisive professional offering several years of experience managing human resources teams to deliver compliance, personnel communication, and workforce programs.Proactive and versatile with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
19
19
years of professional experience
Work History
HR Manager
BEMS
FUJAIRAH
03.2013 - Current
- Directed HR programs, policies and processes to improve operational efficiency.
- Managed performance reviews, disciplinary actions and salary negotiations.
- Proactively identified and solved complex HR problems that impacted operations management and business direction.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Assisted in employee recruitment, hiring and interview processes.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Collaborated with other departments to create a positive work environment that promotes collaboration among teams.
- Reviewed applications for positions within the company according to pre-determined criteria.
- Organized and facilitated team-building activities, including monthly staff meetings.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Assisted in the development of policies related to human resources management.
- Coordinated training programs for new employees and existing staff members.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Helped with employee transfers and referrals.
- Worked effectively in team environments to make the workplace more productive.
Administrative Manager
BN Overseas Educational Services
JALANDHAR
01.2011 - 01.2012
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
- Oversaw complex office support, managing records database, and organizing contracts.
- Monitored department budgets by tracking expenses against allocated funds.
- Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
- Organized and maintained documents, files and records.
- Communicated job expectations and trained staff to promote team building and discipline.
- Directed and oversaw office personnel activities.
- Counseled current and former international students on post-graduation employment opportunities both inside and outside the US.
- Maintained accurate and complete student records required by laws, district policies and administrative regulations.
- Directed and participated in recruitment and enrollment activities.
- Interviewed clients to obtain information about employment history, educational background, and career goals, identifying barriers to employment.
- Conducted intake interviews with international students to assess their academic and career goals.
- Advised students on course selection and academic pathways.
- Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
- Organized workshops related to cross-cultural communication strategies and study abroad programs.
Caregiver, Special Needs
BIGHEARTS HOMECARE VANCOUVER
VANCOUVER
03.2009 - 07.2011
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Attended continuing education seminars and classes related to senior caregiving topics.
- Communicated regularly with family members regarding client's health condition and progress towards goals set out in the care plan.
- Monitored client health status by recognizing changes in physical or mental condition and reporting them to the appropriate personnel.
- Reported concerns to nurse supervisor to promote optimal care.
- Administered medications according to physician instructions.
- Improved patient outlook and daily living through compassionate care.
- Followed care plan and directions to administer medications.
- Maintained detailed records of services performed on clients.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Instructed family members on how to provide bedside care.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Took vital signs such as blood pressure and temperature when necessary.
- Provided personal care and companionship to elderly clients in their homes.
- Built strong and trusting rapport with clients and loved ones.
- Exceeded customer satisfaction by finding creative solutions to problems.
Flight Purser
AIR SLOVAKIA
BRATISLAVA
10.2008 - 07.2009
- Liaised between ground staff and pilots regarding final preparations for departure from airports.
- Provided assistance with boarding processes including checking tickets and passports if necessary.
- Monitored cabin conditions during flights including temperature control, lighting, and noise levels.
- Supervised disembarkation process at destination airport ensuring a safe and efficient transition onto the tarmac area.
- Provided customer service support for passengers including resolving issues related to seating arrangements, baggage handling, lost items.
- Verified accuracy of all paperwork related to cargo loading and unloading operations.
- Coordinated workflow and delegated tasks for team members.
- Collaborated closely with Flight Attendants in order to provide an enjoyable experience for passengers throughout their journey.
- Maintained communication between the cockpit, cabin crew, ground personnel, and passengers.
- Assisted passengers with special needs or requests in accordance with company guidelines.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
Reservations Manager
AIR SLOVAKIA
BRATISLAVA
02.2006 - 03.2008
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Responded promptly to all customer complaints regarding reservations services.
- Handled emergency situations involving changes or cancellations of reservations due to unforeseen circumstances.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Strategized with central reservations department to determine new rate plans and organized promotions.
- Generated reports on a daily basis summarizing reservations activity including cancellations, no shows.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Scheduled staff shifts and assigned duties for reservation agents.
- Relayed information on availability, pricing and discounts to customers.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided training for new reservation agents on computer systems and procedures.
- Maintained confidentiality of customer information in compliance with privacy regulations.
Education
Bachelor of Arts -
Guru Nanak Dev University
AMRITSAR PUNJAB03-2013
Diploma in Caregiving - Caregiver Certification Course
Surrey Business & Technology College
VANCOUVER CANADA11-2005
Diploma in Aviation - Aviation Management
Frankfinn Institute of Aviation
AMRITSAR03-2005
Skills
- HR reporting
- Payroll oversight
- Recruitment and staffing
- Employee relations
- Benefits administration
- Compensation and benefits
- Payroll
- Performance management
- Training programs
- Salary administration
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Malayalam
Proficient (C2)
C2
References
References available upon request.
Timeline
HR Manager
BEMS
03.2013 - Current
Administrative Manager
BN Overseas Educational Services
01.2011 - 01.2012
Caregiver, Special Needs
BIGHEARTS HOMECARE VANCOUVER
03.2009 - 07.2011
Flight Purser
AIR SLOVAKIA
10.2008 - 07.2009
Reservations Manager
AIR SLOVAKIA
02.2006 - 03.2008
Bachelor of Arts -
Guru Nanak Dev University
Diploma in Caregiving - Caregiver Certification Course
Surrey Business & Technology College
Diploma in Aviation - Aviation Management
Frankfinn Institute of Aviation
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