CHRISTINE CUARESMA
Dubai,UAE
Summary
Customer-focused aviation and hospitality professional with over 8 years of experience in airport operations, passenger services, VIP assistance, lounge operations, and guest relations. Proven ability to deliver exceptional customer experiences in fast-paced environments. Ready to use and develop problem-solving, teamwork, and organisational skills.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Accessible Travel Agent
DNATA
Dubai
2023.03 - Current
- Directly provides assistance to customer with special needs.
- Ensuring customer accessibility, safety, and security while ensuring compliance with aviation security regulations.
- Supervises, organizes, and ensures assistance is delivered efficiently.
Marhaba Service Agent
DNATA
Dubai, UAE
2018.11 - 2023.03
- Assist customer, coordinate airport processes, provide VIP meet-and-greet services, resolve customer concerns, and ensure operational excellence.
Recreation Receptionist & Kids Club Attendant
ST. REGIS ABU DHABI
Abu Dhabi, UAE
2016.09 - 2018.10
Recreation Receptionist & Kids Club Attendant responsible for guest services, memberships, administration, and recreational activities.
Online English Tutor
RAREJOB PHILIPPINES
MANILA, PHILIPPINES
2013.01 - 2015.01
Education
Bachelor of Education - ELEMENTARY EDUCATION
MINDANAO STATE UNIVERSITY
GENERAL SANTOS CITY 2009.06 - 2013.04
Skills
Customer Service Excellence
Excellent Communication Skills
Safety and Security Awareness
Coordination and Teamwork
Attention to Detail
Certification
Licensed Professional Teacher
Aviation Security
Basic Geography
Crime Awareness & Prevention
Fundamentals of Human Factors (HSE002)
Timeline
Accessible Travel Agent
DNATA
2023.03 - Current
Marhaba Service Agent
DNATA
2018.11 - 2023.03
Recreation Receptionist & Kids Club Attendant
ST. REGIS ABU DHABI
2016.09 - 2018.10
Online English Tutor
RAREJOB PHILIPPINES
2013.01 - 2015.01
Bachelor of Education - ELEMENTARY EDUCATION
MINDANAO STATE UNIVERSITY
2009.06 - 2013.04