CHRISTINE TORRES
Dubai
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
28
28
years of professional experience
Work History
Quality Analyst
VXI GLOBAL HOLDINGS, INC
12.2021 - 11.2024
- Company Overview: Analyzed quality and performance data to support operational decision-making.
- Evaluate calls
- Send email reports and call-outs
- QA talk with associates
- Collaboration with clients and share ideas with the production team for improvement and to increase productivity
Account Associate Level III
VXI GLOBAL HOLDINGS, INC
05.2016 - 12.2021
- Company Overview: An IT support that resolves issues with clients' TV and internet services
- Furthermore, offer products such as cable services and protection plan
Customer Service Representative
IBEX Global, Inc.
12.2015 - 03.2016
- Company Overview: Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- A customer care that offers products such as mobile phones, mobile plans, internet, and cable services
Food and Beverage Outlet Cashier
Grand Regal Hotel (Formerly: Mercure Grand Hotel)
08.1998 - 02.1999
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
RCPI Bayantel
05.1997 - 10.1997
- Delivered prompt service to prioritize customer needs, particularly, local and international calls.
Education
Bachelor of Science - Biology
Davao Doctors College
Philippines03-1995
Skills
- Good communication skills
- Customer relations
- Telephone etiquette
- Complaint handling
- Problem resolution
- CRM software
- Senior leadership support
- Data entry
- Computer proficiency
- Clerical support
- Administrative support
- Data collection
- Office equipment proficiency
Timeline
Quality Analyst
VXI GLOBAL HOLDINGS, INC
12.2021 - 11.2024
Account Associate Level III
VXI GLOBAL HOLDINGS, INC
05.2016 - 12.2021
Customer Service Representative
IBEX Global, Inc.
12.2015 - 03.2016
Food and Beverage Outlet Cashier
Grand Regal Hotel (Formerly: Mercure Grand Hotel)
08.1998 - 02.1999
Customer Service Representative
RCPI Bayantel
05.1997 - 10.1997
Bachelor of Science - Biology
Davao Doctors College
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