CHRISTINE WAMBUI KIOKO
Summary
Dedicated hospitality professional with six years in restaurant operations and customer service. Delivered exceptional guest experiences, managed beverage preparation, and ensured efficient payment processing. Strong communicator with proven teamwork, organization, and multitasking abilities. Committed to enhancing customer satisfaction in hospitality or retail environments.
Overview
2
2
Languages
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Senior Barista & Cashier
Khansaheb Trouvaille Restaurant Dubai
01.2023 - Current
- Key Responsibilities:
- Welcomed customers, answered questions and provided friendly, professional service.
- Prepared coffee and various drinks to meet customer preferences and satisfaction.
- Operated the (POS) system and processed customer payments accurately.
- Resolved customer queries
- Worked collaboratively with colleagues to maintain efficient service during busy periods.
- Achievements:
- Trained new staff, earning recognition for exceptional friendliness and customer service.
- Managed inventory and stock records to ensure optimal product availability.
- Created Excel sales sheets and calculated daily sales.
Barista/Cashier
Lap Princess Coffee Shop Qatar
Doha
01.2020 - 01.2022
- Key Responsibilities:
- Took orders and served beverages with precision to enhance customer satisfaction.
- Prepared coffee and other beverages according to customer preferences.
- Crafted espresso drinks and specialty beverages tailored to guest preferences at Khansaheb Trouvaille Restaurant Dubai.
- Welcomed guests and provided attentive customer service.
- Collaborated effectively with team members to ensure smooth operations.
- Trained new baristas on drink recipes and guest service standards to ensure consistent quality and service excellence.
- Monitored coffee beans, milk, syrups, and supplies for daily service readiness.
Education
Person in Charge (PIC) - Restaurant Training
RAMS quality and standardization consultants
08.2024 - 01.2025
Tourism and hospitality training
Thika training institute
Nairobi , Kenya 01.2018 - 01.2019
KCSE -
St Mary's secondary school
Kenya 01.2014 - 01.2017
Skills
- Coffee Preparation and Beverage Service
- Espresso machine operation
- Cash Handling and POS Operations
- Stock Control and Inventory Support
- Restaurant Operations
- Complaint resolution
- Teamwork and Time Management
- Communication and Interpersonal Skills
- Professional communication
- Microsoft Office
- Customer relations
- Specialty drink creation
- Latte art mastery
- Manual brewing techniques
Languages
English
Advanced
C1
Swahili
Advanced
C1
Personal Information
- Title: ADMINISTRATION | FRONT OFFICE | CUSTOMER SERVICE & HOSPITALITY OPERATIONS
- Nationality: KENYAN
- Visa Status: CANCELLED VISA
Timeline
Person in Charge (PIC) - Restaurant Training
RAMS quality and standardization consultants
08.2024 - 01.2025
Senior Barista & Cashier
Khansaheb Trouvaille Restaurant Dubai
01.2023 - Current
Barista/Cashier
Lap Princess Coffee Shop Qatar
01.2020 - 01.2022
Tourism and hospitality training
Thika training institute
01.2018 - 01.2019
KCSE -
St Mary's secondary school
01.2014 - 01.2017