Christine Joy Espiritu
Experienced Customer Service & Hostess Manager
Dubai
Summary
Dedicated and results-driven Customer Service & Hospitality Professional with extensive experience in hostessing, customer support, coordination, and team leadership. Skilled in managing high-pressure environments, ensuring client satisfaction, and optimizing operations for efficiency. A strong communicator with a proven ability to lead teams, resolve customer concerns, and drive brand representation. Passionate about delivering exceptional service experiences in both event management and corporate settings.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Hostess Manager
Stargate Building Solutions
09.2024 - Current
- Plan and execute hostessing requirements for various events, including corporate functions, conferences, exhibitions, galas, and private parties
- Act as the point of contact between clients, the hostess team, and other event service providers to ensure smooth coordination
- Provide on-site leadership and direction during events to ensure all tasks are carried out efficiently and to the client’s satisfaction
- Oversee the setup and execution of event hostessing services, including guest greeting, registration, and assistance
Coordinator
Stargate Building Solutions
06.2022 - 09.2024
- Client Relationship Management: Built and maintained strong relationships with clients, ensuring satisfaction and addressing concerns promptly
- Sales and Lead Management: Managed inbound and outbound client communications, following up on leads and inquiries to promote deep cleaning services and ensure service uptake
- Scheduling & Task Coordination: Organized and optimized cleaning schedules, ensuring efficient allocation of resources and timely service delivery
- Team Communication: Facilitated clear and professional communication between cleaning staff, supervisors, and management, ensuring smooth operations
- Problem Solving: Addressed service issues or client concerns promptly, collaborating with the supervisor for effective resolution
Chat Support
Concentrix
06.2020 - 11.2021
- Member to Member Escalation
- Resolving issues between buyer and seller
- Provide options and appropriate solutions
Resolution Specialist
Sitel
02.2019 - 03.2020
- Company Overview: Macy's and Bloomingdales Corporation - bloomingdales.com and macys.com
- Supervisor Chat and Call Support
- Supervised New Hired Agents
- Macy's and Bloomingdales Corporation - bloomingdales.com and macys.com
Mentor
Sitel
04.2014 - 02.2019
- Company Overview: Sears Corporation - sears.com
- 2014-2015 Delivery Customer Care
- 2015-2016 Online Customer Representative
- 2016-2017 Case Manager
- 2017-2019 Mentor
- Supervised New Hire Agents
- Took Supervisor and Managerial Escalations
- Quality Analyst (Auditing agents call and provide proper feedback)
- Sears Corporation - sears.com
Education
Secondary Education - Music Arts, Physical Education and Health
Saint Louis University
Skills
- Customer Service Excellence
- Hostess & Event Coordination
- Client Relationship Management
- Sales & Lead Conversion
- Team Leadership & Training
- Problem-Solving & Conflict Resolution
- Multi-Tasking & Time Management
- Communication & Brand Representation
- Scheduling & Task Coordination
- Quality Assurance & Performance Monitoring
Certification
Promoted as Resolution Specialist, Macy's.com and Bloomingdales.com Corporation, 2019
Timeline
Hostess Manager
Stargate Building Solutions
09.2024 - Current
Coordinator
Stargate Building Solutions
06.2022 - 09.2024
Chat Support
Concentrix
06.2020 - 11.2021
Resolution Specialist
Sitel
02.2019 - 03.2020
Mentor
Sitel
04.2014 - 02.2019
Secondary Education - Music Arts, Physical Education and Health
Saint Louis University
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