Christine Joyce Rodriguez
PASIG CITY,Philippines
Summary
Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction Productive with strong background in customer service, sales generation and complaint handling. Brings experience establishing follow-up call systems to resolve complaints and increase customer satisfaction. Proven success meeting and exceeding telephone sales and profit growth targets.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Telesales Consultant
VALEROS VASQUEZ SOLUTION
PASIG CITY
07.2023 - 01.2024
- Answered numerous + customer queries daily via inbound calls, emails and live chats.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Recorded customer information and interactions.
- Emailed customers comprehensive service information, contracts and after-care support packages.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Coordinated in-person visits with sales representatives to progress customer engagement.
- Processed orders quickly, providing customers with accurate order information.
- Delivered exceptional after-sales customer care to promote customer loyalty.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Handled customer queries focused on first-call resolution.
- Navigated internal computer database for smooth client interactions.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
Office Assistant
RAEMULAN LAND INC.
PASIG CITY
08.2022 - 03.2023
- Supported staff with administrative needs for photocopying, faxing and filing.
- Processed new clerical requests and followed up to ensure timely completion and complete satisfaction with results.
- Classified physical and digital documentation with correct codes.
- Entered handwritten data into computers for easy retrieval.
- Maintained office files for reliable reference, including electronic and hard copies.
- Organised and maintain office common areas.
- Took and relayed messages between staff, customers and other parties.
- Handled basic invoicing and mail management for office staff.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Processed invoices and payments using accounting software.
- Called customers with past-due invoices to request prompt payment.
Service crew member
McDonald's
PASIG CITY
11.2019 - 03.2021
- Kept working area neat by cleaning and organizing tools and equipment.
- Maintained detailed maintenance, repair and service records for quality compliance purposes.
- Created lasting first impressions by welcoming and greeting customers promptly.
- Advised customers on menu items, providing recommendations and addressing allergy concerns.
- Completed computer-assigned vehicle alignments.
- Processed customer payments promptly to minimize wait time.
- Completed customer orders with speed and accuracy.
Education
Bachelor of Business Administration - OPERATIONS MANAGEMENT
RIZAL TECHNOLOGICAL UNIVERSITY
PHILPPINES 06.2015 - 10.2021
Skills
- Customer communications
- Inbound call handling
- Sales presentations
- Sales negotiation
- Customer needs analysis
- Service knowledge
- Telesales
- Telemarketing
Timeline
Telesales Consultant
VALEROS VASQUEZ SOLUTION
07.2023 - 01.2024
Office Assistant
RAEMULAN LAND INC.
08.2022 - 03.2023
Service crew member
McDonald's
11.2019 - 03.2021
Bachelor of Business Administration - OPERATIONS MANAGEMENT
RIZAL TECHNOLOGICAL UNIVERSITY
06.2015 - 10.2021
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