CHRISTOPHER NEMALA

Collaborated with cross-functional teams to resolve billing discrepancies, ensuring timely payment and efficient operations.

• Managed customer disputes with a logical, professional approach, achieving effective resolution and client satisfaction.

• Maintained comprehensive debtor communication records to support audit compliance and reporting requirements.

• Negotiated client payment terms, successfully enhancing cash flow and overall financial stability.

• Implemented and enforced credit control policies, leading to improved cash flow management.

• Enhanced workflow efficiency through advanced software tools, expediting invoice processing and dispute resolution.

• Conducted credit analysis and made recommendations for the approval or denial of commercial and real estate loans.

• Oversaw budgets, asset management, accounts payable/receivable, and general financial reporting.

• Utilized Salesforce and Oracle for preparing audit documentation and generating detailed financial reports.

• Prepared and analyzed financial reports for management and external stakeholders, aiding strategic decision-making.

• Monitored outstanding balances through detailed report evaluation, determining effective collection strategies.

• Evaluated proposed projects using ROI, NPV, and IRR metrics to prioritize high-value opportunities.

• Improved forecasting accuracy with advanced analytics tools, optimizing resource allocation.

• Fostered strong professional relationships with auditors to ensure smooth audit processes and regulatory compliance.

• Increased financial reporting accuracy through detailed analysis and timely reconciliation of accounts.

• Implemented efficient cash management practices to optimize cash flow and reduce borrowing costs.

• Established coding procedures and monitored financial reports to ensure accuracy and updated records.

• Reviewed customer accounts for repayment compliance and adherence to terms.

• Strengthened company reputation through professional communication, resolving disputes, and negotiating payment plans.

• Managed treasury operations, including bank reconciliations, credit card processing, and sales tax returns.

• Provided exceptional customer service to clients, addressing inquiries and resolving issues promptly
• Processed currency exchange transactions accurately and efficiently, ensuring compliance with financial regulations and company policies
• Handled cash and financial instruments securely while adhering to strict security protocols
• Achieved a 95% customer satisfaction rating through effective problem-solving and communication
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Collected, arranged, and input information into database system.

• Company Overview: (BANK OF BARODA)
• Streamlined currency exchange processes, reducing transaction times by 20%
• Resolved customer complaints, resulting in a 30% decrease in escalated issues
• Collaborated with cross-functional teams to ensure smooth operations and compliance with industry standards
• Maintained up-to-date knowledge of exchange rates and financial products to provide accurate information to clients
• Provided excellent customer service to resolve customer complaints in a timely manner
• Answered customer inquiries and provided accurate information regarding products and services
• Gathered customer feedback through surveys and used the data to improve customer service
• Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support
• Provided prompt and courteous service to customers via phone, email, and chat
• Resolved customer complaints in a timely manner while maintaining a professional attitude
• Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues, and more
• Monitored customer feedback regularly to identify areas for improvement in services offered
• Ensured that all customer queries were handled quickly and professionally
• (BANK OF BARODA)