Christopher Tupper
Armed Forces Europe
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Food Service Worker
DECA Commissary
09.2023 - Current
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Customer Experience Teller
Army And Air Force Exchange Services
10.2020 - 09.2023
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and team productivity by promoting operational best practices.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Handled day-to-day accounting processes to drive financial accuracy.
Food Service Foreman
Popeyes® Louisiana Kitchen
10.2019 - 10.2020
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed inventory effectively, reducing spoilage and ensuring availability of fresh ingredients for daily use.
Food Service Worker
Taco Bell
09.2018 - 10.2019
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Utilized POS system to receive and process food and beverage orders.
- Cleaned and organized kitchen, dining and service areas.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
Healthcare Sergeant
United States Army
02.2008 - 09.2018
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Administered health care to patients in adverse conditions while under traumatic conditions.
- Streamlined medical supply inventory, ensuring adequate stock levels for optimal patient care.
Education
Bachelor of Science - Computer Networking
University of Maryland - University College
Ansbach, Germany12.2024
Skills
- Collaboration Experience
- Customer Experience Management
- POS Systems and Ordering Platforms
- Understanding Customer Needs
- Billing Adjustments and Refunds
- Document and Records Management
- Microsoft Office
- Manage Records
- Efficient Service
- Team Management Experience
Languages
German
Limited Working
Timeline
Food Service Worker
DECA Commissary
09.2023 - Current
Customer Experience Teller
Army And Air Force Exchange Services
10.2020 - 09.2023
Food Service Foreman
Popeyes® Louisiana Kitchen
10.2019 - 10.2020
Food Service Worker
Taco Bell
09.2018 - 10.2019
Healthcare Sergeant
United States Army
02.2008 - 09.2018
Bachelor of Science - Computer Networking
University of Maryland - University College
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