Christy Raju
Abu Dhabi,UAE
Summary
Dynamic professional with expertise in product knowledge and analysis, social media management, and document and digital management. Demonstrates proficiency in front desk operations, quotations and reporting analysis, and advanced Excel skills. Possesses regulatory compliance expertise alongside sales operations coordination and customer relationship management. Financial acumen and analysis are complemented by Microsoft Office proficiency and attention to detail. Skilled in visa processing knowledge, aiming to leverage these competencies towards enhancing organisational efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work history
ADMIN CUM DOCUMENT CONTROLLER
SMART HANDS DOCUMENT CLEARINGS LLC.
AL-RIGGA, DUBAI
05.2024 - 11.2025
- Generated quotations and invoices for clients and company operations.
- Developed detailed reports using advanced Excel skills to support senior management's decision-making process.
- Guided clients on documentation requirements, timelines, and regulatory procedures.
- Executed data entry, file management, and administrative correspondence efficiently.
- Ensured compliance with UAE regulations across all documentation activities.
- Managed customer queries and provided timely service updates for smooth clearance processes.
- Processed visa applications, Emirates IDs, labour contracts, and company formation documents.
- Coordinated with government portals such as MOHRE, ICP, Amer, Tasheel, and Dubai Trade.
- Improved data accuracy through meticulous verification of all incoming and outgoing documents.
SALES COORDINATOR CUM ADMIN
COSMO ELECTRICALS & BUILDING MATERIALS
Kerala
01.2021 - 03.2023
- Coordinated sales operations for electrical and building material products, ensuring efficient transaction processing and customer satisfaction.
- Managed administrative duties, including document preparation, record keeping, and reporting to support sales team activities.
- Liaised with suppliers and clients to facilitate communication and resolve any issues promptly.
- Assisted in the development and implementation of sales strategies to increase market penetration and revenue growth.
- Monitored inventory levels and coordinated with the procurement team to ensure timely availability of products.
- Organized and maintained the sales database, ensuring accuracy and accessibility of information for the sales team.
- Supported the sales team by preparing sales presentations and materials to enhance client engagement and conversion rates.
- Handled customer inquiries and provided detailed product information to assist in the sales process.
- Managed the preparation of sales reports to ensure up-to-date information availability.
ADMIN CUM CUSTOMER CARE EXICUTIVE
NIDHI BUSINESS CONSULTANCY
Kerala
12.2018 - 12.2020
- Managed multi-line phone system and handled customer inquiries promptly and courteously.
- Maintained detailed administrative records and provided timely reports to management.
- Resolved customer issues effectively, ensuring high levels of satisfaction and retention.
- Coordinated appointments and meetings, optimizing executives' schedules for efficiency.
- Processed orders and payments, ensuring accuracy and timely delivery of services.
- Developed and maintained strong relationships with clients through regular follow-up communications.
- Assisted with the creation of marketing materials and participated in promotional events.
- Utilized CRM software to track customer interactions and sales opportunities.
Education
Diploma - Airline Travel and Tourism Management
World Human Resources Development Education Delhi
01.2018 - 01.2018
Diploma - Airline Travel and Tourism Management
Scientific and Technical Education Development Council
01.2018 - 01.2018
Skills
- Product knowledge and analysis
- Social media management
- Document and digital management
- Front desk operations
- Quotations and reporting analysis
- Advanced Excel skills
- Regulatory compliance expertise
- Sales operations coordination
- Customer relationship management
- Financial acumen and analysis
- Microsoft Office proficiency
- Attention to detail
- Visa processing knowledge
LANGUAGES
English
Fluent
Hindi
Intermediate
Malayalam
Native
Tamil
Upper intermediate
PASSPORT DETAILS
- Passport No: X95737446
- Date of Expiry: 15-05-2033
PERSONAL DETAILS
- Date of birth: 23 May 1997
- Nationality: Indian
INTERNSHIP
- Transfox India Pvt. Ltd.
- Completed 90 days on the job training
Timeline
ADMIN CUM DOCUMENT CONTROLLER
SMART HANDS DOCUMENT CLEARINGS LLC.
05.2024 - 11.2025
SALES COORDINATOR CUM ADMIN
COSMO ELECTRICALS & BUILDING MATERIALS
01.2021 - 03.2023
ADMIN CUM CUSTOMER CARE EXICUTIVE
NIDHI BUSINESS CONSULTANCY
12.2018 - 12.2020
Diploma - Airline Travel and Tourism Management
World Human Resources Development Education Delhi
01.2018 - 01.2018
Diploma - Airline Travel and Tourism Management
Scientific and Technical Education Development Council
01.2018 - 01.2018