Microsoft Office
Christy Regi
Customer Service Specialist/ Operations
Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Customer Service Specialist
Kara Express Courier and Cargo
Dubai
12.2018 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Payment follow ups
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Counselor Cum Receptionist
Master’s Academy For OE&M Pvt Ltd
Kottayam
05.2017 - 12.2018
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve target results.
- Worked with customers to understand needs and provide excellent service.
Education
Bachelor of Arts - BA English Literature
BCM College Kottayam,Kerala,India
Kottayam,Kerala,India 06.2013 - 10.2016
Board of Higher Secondary Education - Bio Science
St.Michaels HSS Kaduthuruthy
Kaduthuruthy 06.2011 - 03.2012
Skills
Customer Relations
Software
Email communication
Interests
Creativity
Travel
Cooking
Summary
I hereby declare that all the above information are true & correct to the best of my knowledge and belief.
Timeline
Customer Service Specialist
Kara Express Courier and Cargo
12.2018 - Current
Counselor Cum Receptionist
Master’s Academy For OE&M Pvt Ltd
05.2017 - 12.2018
Bachelor of Arts - BA English Literature
BCM College Kottayam,Kerala,India
06.2013 - 10.2016
Board of Higher Secondary Education - Bio Science
St.Michaels HSS Kaduthuruthy
06.2011 - 03.2012
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