Hi, I’m
Christy Regi
Bur Dubai,Dubai
Summary
Highly skilled and empathetic customer service specialist with over 5 years of experience in handling customer inquiries, complaints, and administration. Adept in providing accurate product and service information to customers and ensuring timely resolution of their concerns. Possesses excellent communication and problem-solving skills, as well as the ability to work collaboratively with crossfunctional teams. Demonstrated ability to multitask and prioritize tasks effectively in a fast-paced and dynamic environment. Committed to delivering a superior customer experience and maintaining high levels of customer satisfaction.
Overview
6
years of professional experience
Work history
Kara ExpressDubai
Customer Service Specialist/Office Administration
12.2018 - Current
Job overview
- Schedule outbound and inbound shipments.
- Provide input and complete freight bills.
- Assist with the communications with carriers when issues arise.
- Make recommendations with regard to transportation, routing, carrier selection and assist to meet customer requirements. Updated account information to maintain customer records
- Maintained Customer satisfaction with forward-Thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer request for products, Services and company information
- Offered advice and and assistance to customers
- Paying attention to special needs or wants
- Listened and responded to customer requests and forward necessary information to superiors
- Answered Constant flow of customer support to internal and external customers
- Provided primary customer support to internal and external customers
- Utilized customer service software to manage interactions and track customer satisfaction
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Coordinated with overseas stations for daily operational performance
- Handle special accounts to ensure collections/deliveries are completed as per the agreed timeline
- Prepare reports and other documents based on client requirement.
- Improved customer retention by 60 %, through service and account management.
- Maintained spotlessly clean sales floors, organizing merchandise for visually-appealing displays.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Master's Academy For OE&M Pvt LtdKottayam
Receptionist Cum Admin
05.2017 - 11.2018
Job overview
- Greeting clients and visitors and direct them to the appropriate departments or meeting rooms
- Answer and forward phone calls to the relevant personnel in a timely and professional manner
- Respond to emails and managing the company's general email inbox
- Schedule and manage appointments for clients and staff
- Maintained the reception area and ensuring that it is clean and tidy at all times
- Order office supplies and manage inventory levels
- Handled incoming and outgoing mail and packages
- Assist with administrative tasks such as filing, data entry, and report preparation
- Collaborate with other teams and departments to ensure smooth and efficient operations
Education
BA from English Literature
BCM COllege
Bachelor of Arts
2016
Skills
- Customer Relation
- Communication skill
- Excellent Written and Verbal Communication
- Warehousing practices and procedures
- Telephone Etiquette
- Technical Support
- Creative problem solving
- Administrative Support
- Proficiency in Microsoft Office
- Time management
- Team Work
- Interpersonal Skills
- Extracurricular Achievements
- 1 NSS (The national service scheme is an Indian government sector public service program conducted
Interests
by the ministry of youth affairs and sports of the Government of india)
2. Part of College student council.
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Timeline
Customer Service Specialist/Office Administration
Kara Express
12.2018 - Current
Receptionist Cum Admin
Master's Academy For OE&M Pvt Ltd
05.2017 - 11.2018
BA from English Literature
BCM COllege
Bachelor of Arts
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