Cindy C. Lasco

Dynamic Senior Quality Control and Sales Executive with a proven track record at Friends Marketing Management. Expert in data analysis and strategic thinking, I have successfully enhanced call center quality standards and driven client engagement. My leadership and effective communication skills have consistently improved team performance and client satisfaction.

Mir Ajmal Husain, +971-561751524, ajmal@fcb.ae

• Senior Quality Control, 02/22 to Present at Friends Marketing Management, Dubai -> Maintain and develop internal support and call center quality standards, managing call flows, and responding to technical support needs., Monitor agent calls for proper pitch and service delivery, analyzing customer service metrics to improve sales performance., Provide agents with specific instructions and constant support, monitor customer service performance, create reflective reports, and guide employees to enhance their call performance.
• Senior Sales Executive, 01/19 to 12/22, Friends Marketing Management, Dubai -> Educate clients on online trading fundamentals, guiding them through registration and initiating trades with their personal trainer., Offer daily market and stock updates to keep clients informed., Address inquiries regarding products or company details., Engage clients with targeted questions to understand their needs and facilitate decision-making.