Summary
Overview
Work History
Education
Skills
Timeline
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Cindy Santiago Acevedo

Summary

A versatile professional with experience as a 92F (Petroleum Supply Specialist) in the military, where gained expertise in managing, distributing, and overseeing the logistics of petroleum products. In this role, honed skills in inventory management, equipment operation, and safety procedures while ensuring efficient supply chain operations in support of military missions. Additionally, have experience working as a seller and account assistant in the civilian sector, where demonstrated proficiency in sales, customer service, and financial transactions and responsibilities included engaging with customers, processing orders, managing accounts, and providing administrative support to ensure smooth business operations. With a blend of military discipline and civilian experience, bring a unique combination of logistical expertise, attention to detail, and customer-focused service to any role. Professional Warehouse Manager offering seven years of expertise in supervising and training 11 employees working in large warehouses. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Talented in monitoring and replenishing current inventory stock based on consumer demand and sales forecasting.

Overview

12
12
years of professional experience
2
2
Languages

Work History

Petroleum Supply Specialist (92F)

U.S. Army
8 2020 - 2 2024
  • Managed supply chain and ensured timely delivery of essential equipment and material, achieving 95% on-time delivery rate for critical items.
  • Oversaw inventory control and conducted regular audits to maintain accuracy and accountability, resulting in 99.5% accuracy rate in inventory records.
  • Developed and implemented logistical plans to support training exercises, deployments, and other operational requirements, resulting in 30% reduction in logistical delays during operations.
  • Conducted regular assessments of serviceability to maintain operational readiness, leading to 20% decrease in equipment downtime during mission-critical periods.
  • Trained and mentored team members on logistics procedures, safety protocols, and equipment maintenance, resulting in 15% increase in compliance with safety standards and 25% improvement in operational efficiency.
  • Inspected equipment, performed basic repairs, and conducted scheduled maintenance actions, resulting in 15% decrease in equipment downtime and 20% increase in operational reliability.
  • Developed and maintained knowledgeable and productive team of employees, leading to 25% increase in team efficiency and 90% employee retention rate over two-year period.

Petroleum Supply Specialist (92F)

U.S. Army
02.2017 - 08.2020
  • Managed receipt, storage, and distribution of petroleum products in accordance with military regulations and safety protocols, achieving 99.9% compliance rate with all safety regulations and ensuring timely delivery to units in field.
  • Conducted routine inspections and maintenance on equipment to ensure operational readiness, resulting in 20% decrease in equipment failures and 95% uptime during critical missions.
  • Oversaw inventory control measures, including stocktaking and reconciliation, maintaining accurate records with 99.5% accuracy rate and reducing discrepancies by 30% through regular audits.
  • Coordinated with other units and agencies to support mission requirements and logistic operations, resulting in 15% improvement in inter-unit cooperation and 25% decrease in logistical delays.
  • Trained and supervised junior personnel in petroleum handling procedures and safety practices, resulting in 20% decrease in safety incidents and 10% increase in operational efficiency among trainees.
  • Spearheaded training initiatives on emergency response procedures for petroleum spills, enhancing team readiness and reducing response time by 30% during simulated and real-world scenarios.
  • Expertly operated and maintained specialized petroleum equipment, ensuring optimal functionality and extending equipment lifespan, contributing to 20% reduction in maintenance costs and 95% equipment uptime during critical operations.

Seller

Vita Natura
06.2016 - 11.2017
  • Developed and implemented strategic sales plans, resulting in 25% expansion of customer base and 30% increase in revenue over one-year period.
  • Conducted market research, identifying 3 new business opportunities and emerging trends, leading to introduction of innovative product lines and revenue streams.
  • Built and maintained strong relationships with clients through bi-weekly communication and monthly product demonstrations, resulting in 20% increase in client satisfaction scores.
  • Assisted customers in selecting products, providing recommendations based on their needs, resulting in 15% increase in upsells and cross-sells.
  • Processed transactions accurately and efficiently, achieving 99.5% accuracy rate and reducing transaction times by 10%, thereby enhancing customer satisfaction and loyalty.
  • Responded to customers' complaints regarding service and product quality, resolving 90% of issues within 24 hours, leading to 15% improvement in customer retention rates.
  • Increased sales by 35% through execution of full sales cycle, from initial lead processing through conversion and closing, leveraging effective negotiation skills and relationship-building techniques.

Accounting Assistant

Farmacia Heidi
08.2008 - 06.2009
  • Managed high-volume invoice processing tasks, processing over 500 invoices monthly, and consistently meeting tight deadlines for vendor payments with 98% on-time payment rate.
  • Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors, resulting in zero audit findings for three consecutive fiscal years.
  • Optimized tax preparation process by accurately recording deductible expenses, resulting in $50,000 in tax savings annually, and providing detailed reports to tax professionals.
  • Supported continuous improvement efforts within department by actively participating in 12 training sessions and workshops annually, resulting in 15% increase in process efficiency.
  • Reduced errors in account reconciliation through meticulous attention to detail, achieving 95% reduction in reconciliation discrepancies through thorough review of transactions.
  • Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies, resulting in 20% improvement in accuracy of financial reports submitted to management and stakeholders.
  • Transferred data and documents to facilitate system migration and software updates.

Education

American Language Course

Defense Language Institute English Language Center
Lackland Air Force Base, Texas
04.2001 -

Bachelor of Arts - Forensic Psychology

University of Puerto Rico in Ponce
Ponce, Puerto Rico
08.2011 - 2014.06

Bachelor of Arts - Forensic Psychology

University of Puerto Rico in Aguadilla
Aguadilla, Puerto Rico
08.2009 - 2011.05

High School Diploma -

Escuela Superior De La Comunidad Dr. Carlos González
Aguada, Puerto Rico
08.2006 - 2009.05

Skills

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Timeline

Petroleum Supply Specialist (92F)

U.S. Army
02.2017 - 08.2020

Seller

Vita Natura
06.2016 - 11.2017

Bachelor of Arts - Forensic Psychology

University of Puerto Rico in Ponce
08.2011 - 2014.06

Bachelor of Arts - Forensic Psychology

University of Puerto Rico in Aguadilla
08.2009 - 2011.05

Accounting Assistant

Farmacia Heidi
08.2008 - 06.2009

High School Diploma -

Escuela Superior De La Comunidad Dr. Carlos González
08.2006 - 2009.05

American Language Course

Defense Language Institute English Language Center
04.2001 -

Petroleum Supply Specialist (92F)

U.S. Army
8 2020 - 2 2024

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Cindy Santiago Acevedo