Summary
Overview
Work History
Education
Skills
Languages
Specialized Knowledge:
Timeline
Generic
CINTO CHACKO

CINTO CHACKO

Dubai,United Arab Emirates

Summary

Dedicated and results-driven professional with over 9 years of experience in Warehouse and Logistics Management. Proven track record in optimizing supply chain operations, reducing costs, and enhancing efficiency. Demonstrated leadership in implementing strategic initiatives to streamline processes and improve end-to-end logistics. Strong analytical and problem-solving skills, adept at working in fast-paced and challenging environments.

Overview

10
10
years of professional experience

Work History

Sort Control Team Lead (Operations)

DHL Express
Dubai, UAE
07.2021 - Current
  • Led and managed operations: supervised two auto-sorting systems, optimising throughput by continuously monitoring performance, and resolving bottlenecks to ensure smooth operational flow.
  • Adhered to global standards: Ensured sorting processes complied with DHL's global protocols through regular audits, risk assessments, and staff training.
  • Real-Time Routing Adjustments: Implemented systems to detect operational anomalies and executed contingency plans, maintaining real-time communication with stakeholders to minimise disruptions.
  • Pre- and Post-Operation Support: Allocated resources and analysed operational metrics pre- and post-operation to improve workflow efficiency, and solve daily challenges.
  • Improved Safety Systems: Developed and implemented risk minimisation programmes, and conducted safety drills, resulting in a safer working environment with reduced incidents.
  • Stakeholder Collaboration: Interfaced with airlines, ground handling agents, and local customer services, ensuring on-time shipment performance and coordinating on any operational issues.
  • Monitoring Systems: Oversee and constantly monitor the MHS systems, including SCADA (Supervisory Control and Data Acquisition), SAC (Security Access Control), and CCTV monitoring systems.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.

NCG Operational Support

DHL Express
Dubai, UAE
12.2019 - 06.2021
  • Managed daily planning and closure of shipments on OCNT, ensuring timely processing of incoming and outgoing communications.
  • Processing incoming and outgoing messages and transmissions: Ensuring that data transmissions through internal IT systems are timely and accurate is vital to keeping the network informed of the shipment statuses.
  • Ensured compliance with TGV manifesting and ACS regulations, preparing all necessary transport documents.
  • Monitored ULD inventory, coordinating with regional stations to maintain optimal stock levels.
  • Conducted scale, load, and ULD control functions, ensuring safety and accountability in operations.
  • Tracked shipments through CALMS, and monitored inbound network data for timely sorting operations.
  • Warehouse Searches: Coordinating searches when shipment traces are requested helps resolve network issues promptly.
  • Compiled daily on-hold reports to enhance visibility of shipments, and resolve service incidents efficiently.
  • Updated HUB systems to facilitate smooth sorting and scanning processes, ensuring compliance with GSOP.

Assistant Warehouse Logistic Manager

Furlenco
Bangalore, India
06.2014 - 07.2019
  • Operational Oversight: Ensured smooth organisational operations by managing storage logistics, scheduling shifts, and providing comprehensive staff training.
  • Maintained a positive and professional atmosphere to optimise both staff performance and customer satisfaction.
  • Problem Solving: Employed effective problem-solving strategies to address and resolve issues promptly.
  • Team Leadership: Supervised and delegated tasks to employees, achieving key productivity targets, and enhancing overall team efficiency.
  • Relationship Building: Fostered strong relationships with peers, upper management, and vendors to facilitate collaboration and operational success.
  • Compliance Monitoring: Monitored team adherence to company regulations and procedures, ensuring consistent compliance.
  • Shipping Management: Oversaw the daily shipment of over 30 trucks, ensuring quality control for all outbound shipments.
  • Reverse Logistics Analysis: Analyse reverse logistics processes to optimise the reuse of products and materials.
  • Cost Reduction: Developed and implemented methods to reduce operational costs, including the HUB-Spoke warehousing concept.
  • Inventory Management: Tracked inventory levels and optimised ordering strategies to meet availability needs, while adhering to budget constraints.
  • Dispatched transport personnel and vehicles to fulfil resupply requirements efficiently.

Education

Master of Business Administration - Logistics & Supply Chain Management

Manipal University
India

Bachelor of Commerce - Bachelor Of Commerce

Dr. CV Raman University
India

Skills

  • Logistics and Supply Chain Management
  • Warehouse Management
  • Inventory Control
  • Budgeting and Cost Management
  • Team Leadership and Development
  • Process and Systems Improvement
  • Health and Safety Compliance
  • Vendor and Stakeholder Relations
  • Communications and Team Management
  • Multi-unit Operations Management
  • Microsoft Excel
  • KPI management

Languages

English
Fluent
Hindi
Fluent
Malayalam
Fluent
Tamil
Fluent

Specialized Knowledge:

  • SCADA (Supervisory Control and Data Acquisition): Used for monitoring and controlling the cargo handling process.
  • SAC (Security Access Control): Ensures secure handling and tracking of Cargo.
  • CCTV Monitoring: Helps in identifying baggage jams, unauthorized access, and other security concerns in the system.


KEY PROJECTS

  • DHL Project 1 : LT1 Flyer Sorter Project: Reduced flyer sorter "hospital" shipments below 2% through focused process improvements in the LT1 Flyer Sorter software.
  • DHL Project 2 : DR Capability for COY Outbound & Transit Shipments
  • DHL Project 3 : Developed and executed the T2 Sort Plan for contingency modes, ensuring seamless transitions during system interruptions.
  • DHL Project 4 :Setting up Auto sort Operations Abu Dubai DHL Operations
  • Furlenco Project 1: Setting up hub and spoke distribution model in Bangalore :The
    hub and spoke distribution model is an approach to logistics management in which a
    business uses a centralized “hub” location to manage and distribute freight to a series
    of “spokes”, or secondary distribution points.

Timeline

Sort Control Team Lead (Operations)

DHL Express
07.2021 - Current

NCG Operational Support

DHL Express
12.2019 - 06.2021

Assistant Warehouse Logistic Manager

Furlenco
06.2014 - 07.2019

Master of Business Administration - Logistics & Supply Chain Management

Manipal University

Bachelor of Commerce - Bachelor Of Commerce

Dr. CV Raman University

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