Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Incharge position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Ciprian John Amada
Customer Service Incharge
Dubai,United Arab Emirates
Summary
Overview
6
years of professional experience
Work History
Emirates General Petroleum Corporation
Customer Service Incharge
05.2018 - Current
Job overview
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Provided exceptional support during peak hours as well as holidays and special events.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Trained new employees on company procedures, products, and best practices in customer service.
- Monitored inventory levels to ensure adequate stock availability for customers' needs.
- Contributed to sales growth by up-selling additional products or services when appropriate.
- Communicated with suppliers to maintain updated information regarding status of current orders.
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Asian Institute Maritime StudiesPasay, Philippines
Bachelor of Science from Customs Administration
03.2016
University Overview
Tesda VocationalLas Pinas, Philippines
Consumer Electronics from Vocational-Technical Education
03.2013
University Overview
Las Pinas National High SchoolPhilippines
High School Diploma
06.2012
University Overview
Paranaque National High SchoolPhilippines
High School Diploma
06.2008
University Overview
Skills
- Complaint Handling
- Complaint resolution
- Customer Focus
- Documentation And Reporting
- Product Promotion
- Teamwork and Collaboration
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Product Knowledge
personal information
personal information
Nationality: Filipino
Age: 27
Date of birth: June 16, 1996
Weight: 68kg
Height: 5'5
Visa type : Employment Visa
Notice of Joining: 1 month notice
Languages
Arabic
Intermediate (B1)
English
Upper intermediate (B2)
Tagalog
Bilingual or Proficient (C2)
Timeline
Customer Service Incharge
Emirates General Petroleum Corporation
05.2018 - Current
Asian Institute Maritime Studies
Bachelor of Science from Customs Administration
Tesda Vocational
Consumer Electronics from Vocational-Technical Education
Las Pinas National High School
High School Diploma
Paranaque National High School
High School Diploma
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