Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Ciril Biju Joseph

Fredericton

Summary

Collaborative, creative, and goal-driven professional with approximately 2 years of sales and customer experience. Delivers high quality and consistent customer service while multitasking in fast-paced work environments. Proficient at marketing. Being able to build and maintain a high degree of product expertise to persuade clients.

Overview

2
2
years of professional experience

Work History

Customer Service Sales Specialist

Mark's
Fredericton
07.2023 - 04.2024
  • Monitor and optimize stock levels to ensure shelves are consistently restocked
  • Ensure that all footwear meets Marks' high standards of quality before reaching the sales floor
  • Ensure efficient flow of merchandise for online orders, enhancing customer experience
  • Leverage in-depth product knowledge to recommend products and assist customers in finding the perfect fit, contributing to store revenue through excellent customer service.

OMNI Customer Fulfillment Associate

Walmart
Fredericton
01.2023 - 06.2023
  • Accurately processed customer orders and verified product specifications, reducing returns and complaints
  • Worked closely with the OMNI Operations team to prioritize urgent orders and meet delivery deadlines
  • Managed detailed records of orders and shipments, maintaining efficiency and accuracy under tight deadlines.

Merchandising / Front End Assistant

Costco Wholesale
Fredericton
10.2022 - 01.2023
  • Provided exceptional customer service by greeting customers warmly, assisting with product selection, and addressing inquiries
  • Contributed to sales growth by promoting products, informing customers about promotions, and upselling
  • Resolved customer concerns and transaction issues promptly, maintaining professionalism and finding effective solutions.

Education

Bachelor's Degree - Computer Science

University of New Brunswick
Fredericton | NB
10-2026

Skills

Customer Complaint Resolution

Product Knowledge

Organization

Customer Service

Efficiency

Professionalism

Volunteer Work

Fredericton October 2022 – January 2023

Harvest Music Festival

Volunteered as admissions ambassador and security, welcoming patrons, and efficiently processing tickets and passes at the entrance of each venue. Facilitating the movement of over 2000 patrons in and out of the venues and keeping the exits always clear to ensure the safety of patrons. Managed Guest lists and helped in clearing the venue at the end of the shows.

Timeline

Customer Service Sales Specialist

Mark's
07.2023 - 04.2024

OMNI Customer Fulfillment Associate

Walmart
01.2023 - 06.2023

Merchandising / Front End Assistant

Costco Wholesale
10.2022 - 01.2023

Bachelor's Degree - Computer Science

University of New Brunswick
Ciril Biju Joseph