Claire Kathryn Jayne

Kenger-Khan DMCC

• Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
• Worked with sales team to solicit and sell products and services to potential clients.
• Managed over 50 customer calls per day.
• Built and maintained well-organised marketing prospect and customer databases.

VIP Private Aircraft

• Highly professional Private Jet Cabin Crew.
• Ultra-High Net-Worth environment, discretion & confidentiality.
• Luxury Hospitality, Fine dining, Silver-Service,
• Wine & Champagne knowledge
• Catering sourcing, presentation & etiquette
• Highly effective communicator, team player, adaptable & reliable.
• Personal Lady-In-waiting protocol, travel preparation, packing, organization.
• Time management & CRM

• International Cabin Crew, award winning airline.
• Customer focused and safety conscious professional, delivering 5 star service in multi-cultural environments.
• Calm under pressure, well presented.
• Committed to providing exceptional onboard experiences, while maintaining highest safety and service standards.
• Emergency awareness and basic first aid.
• Handling customer complaints professionally.

• Park Lane London, 5 Star Receptionist & Reservations.
• Luxury Guest Experience, Personalized welcome, Skilled front desk operations.
• Problem resolution while upholding luxury brand standards.
• Telephone, Email etiquette.
• Cash handling, Billing.
• Multi-cultural communication.
• Coordinated meeting room bookings, ensuring all requirements were met on time.

• Managed in-cabin services efficiently, including food and beverage distribution for enjoyable flight experience.
• Supported colleagues during busy periods or emergencies demonstrating team spirit and reliability.
• Demonstrated adaptability by handling diverse tasks such as selling duty-free products, cabin cleaning, and meal serving successfully.
• Provided excellent service to passengers whilst ensuring their comfort and safety.
• Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.

Wembley Stadium Hilton Hotel, Delivered outstanding Front-of House service to valuable guests of multi-national & multi cultural diversity.

• Assisted colleagues with ad-hoc tasks when required contributing to cohesive team environment.
• Greeted guests warmly upon arrival, creating positive first impression of organisation..
• Handled customer complaints professionally, ensuring satisfactory resolution.
• Assisted Bar Tender, Match Day Banquette silver service, A la carte dining, & ballroom functions.