Clany Gilbert D'Souza
Sharjah
Summary
Professional with strong background in passenger services, adept at managing customer interactions and resolving issues efficiently. Skilled in coordinating with team members to ensure seamless operations and consistently meeting service standards. Known for adaptability, clear communication, and focus on delivering positive outcomes.
Overview
8
8
years of professional experience
Work History
Passenger Service Agent
Sharjah Aviation Services
12.2021 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Maintained accurate records of flight information to provide timely updates to passengers.
- Announced flight status updates and information about gate changes over PA system.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Customer Service Supervisor
National Parking Co.
12.2016 - 11.2021
- - Assessed customer needs to ensure satisfaction
- - Built trust with customers through open communication
- - Resolved complaints and provided solutions within time limits
- - Recommended products/services to management
- - Assisted with orders, refunds, and exchanges
- - Ensured quality customer service alongside the operations manager
- - Managed cash, policies, and prepared shift reports
Education
Bachelor of Business Management -
Mangalore University
05.2016
Skills
- Microsoft Office
- Report writing
- Employee and Customer Relation
- Knowledge of Airline DCS And Visa Checks
- Baggage handling
- Travel documentation
- Ticketing knowledge
- Team leadership
Timeline
Passenger Service Agent
Sharjah Aviation Services
12.2021 - Current
Customer Service Supervisor
National Parking Co.
12.2016 - 11.2021
Bachelor of Business Management -
Mangalore University