CLARISSE LAGASCA
Dubai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Sales Development Representative
KMC Solutions, Payscale Inc
Taguig
07.2022 - 12.2022
- Directed customer leads to connections department for further assistance.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Utilized Salesforce to manage sensitive client information and update existing and new client profiles.
- Employed consultative approach to assess customer needs and business challenges.
Senior Associate
CBRE Philippines Incorporated
Makati City
11.2018 - 06.2022
- Worked varied hours to meet seasonal and business needs.
- Trained and supported new team members, maintaining culture of collaboration.
- Answered incoming telephone calls and processed incoming and outgoing mail to support office staff.
Sales & Customer Experience Trainer
TSA Philippines
Pasay City
06.2015 - 09.2018
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Cross-trained existing employees to maximize team agility and performance.
Customer First Champion
Telstra International Philippines. Inc
Makati City
09.2013 - 06.2015
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative
Teleperformance Incorporated
Pasay City
04.2010 - 09.2013
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
B.S - Business Administration - Marketing Management
Technological Institute of the Philippines
01.2008 - 01.2012
Skills
Complaint resolution
Sales expertise
CRM
Administrative support
Training and Development
Excellent Communication
Multitasking Abilities
Attention to Detail
Problem-Solving
Policies and procedures
Coaching and mentoring
Professional telephone demeanor
Additional Information
- OUTSIDE WORK ACTIVITIES , Corporate Social Responsibility (TSA Agenda) – had an active role in the TSA Agenda supporting the education of the youth and providing livelihood programs and sustainability in one of the remote towns of Rizal, Philippines.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Sales Development Representative
KMC Solutions, Payscale Inc
07.2022 - 12.2022
Senior Associate
CBRE Philippines Incorporated
11.2018 - 06.2022
Sales & Customer Experience Trainer
TSA Philippines
06.2015 - 09.2018
Customer First Champion
Telstra International Philippines. Inc
09.2013 - 06.2015
Customer Service Representative
Teleperformance Incorporated
04.2010 - 09.2013
B.S - Business Administration - Marketing Management
Technological Institute of the Philippines
01.2008 - 01.2012