Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
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CLARISSE LAGASCA

CLARISSE LAGASCA

Dubai

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work History

Sales Development Representative

KMC Solutions, Payscale Inc
Taguig
07.2022 - 12.2022
  • Directed customer leads to connections department for further assistance.
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Utilized Salesforce to manage sensitive client information and update existing and new client profiles.
  • Employed consultative approach to assess customer needs and business challenges.

Senior Associate

CBRE Philippines Incorporated
Makati City
11.2018 - 06.2022
  • Worked varied hours to meet seasonal and business needs.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Answered incoming telephone calls and processed incoming and outgoing mail to support office staff.

Sales & Customer Experience Trainer

TSA Philippines
Pasay City
06.2015 - 09.2018
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Cross-trained existing employees to maximize team agility and performance.

Customer First Champion

Telstra International Philippines. Inc
Makati City
09.2013 - 06.2015
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Customer Service Representative

Teleperformance Incorporated
Pasay City
04.2010 - 09.2013
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

B.S - Business Administration - Marketing Management

Technological Institute of the Philippines
01.2008 - 01.2012

Skills

    Complaint resolution

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Additional Information

  • OUTSIDE WORK ACTIVITIES , Corporate Social Responsibility (TSA Agenda) – had an active role in the TSA Agenda supporting the education of the youth and providing livelihood programs and sustainability in one of the remote towns of Rizal, Philippines.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse

Timeline

Sales Development Representative

KMC Solutions, Payscale Inc
07.2022 - 12.2022

Senior Associate

CBRE Philippines Incorporated
11.2018 - 06.2022

Sales & Customer Experience Trainer

TSA Philippines
06.2015 - 09.2018

Customer First Champion

Telstra International Philippines. Inc
09.2013 - 06.2015

Customer Service Representative

Teleperformance Incorporated
04.2010 - 09.2013

B.S - Business Administration - Marketing Management

Technological Institute of the Philippines
01.2008 - 01.2012

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CLARISSE LAGASCA