Claten Glan Mathias
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
13
13
years of professional experience
Work History
Officer
VFS Global Services
01.2023 - Current
- Handling walk in clients on visa process
- Evaluating of visa applications and supporting documents to ensure successful visa processing
- Corresponding with customers via calls and emails to address queries and concerns
- Managing monetary transactions for visa applications through cash and bank transfers.
Insurance Agent
Own Business
03.2020 - 12.2022
- Approach prospects with insurance products (car insurance mainly)
- Approaching potential clients by utilizing mailings and phone solicitation
- Create quotations and compare to offer best deal to the clients
- Presentations at company-sponsored gatherings; speaking publicly to community groups
- Determining clients' particular needs and financial situations by scheduling fact-finding
- Negotiate renewal terms as well as obtaining alternative terms from different insurance companies
- Making quotations with different insurance company tools and online portals
- Business placement and assuring clients receive their documentation
- Follow up with insurance companies for the endorsements are done
- Evaluates and processes claims in accordance with insurance policy
- Identify and report back if any type of claims observation
- Submit the claim to insurer for processing and following up within TAT (Turnaround Time).
MIS/VISA Coordinator
Kanoo Travel/American Express
01.2015 - 03.2020
- Role played as VISA coordinator
- Complete Knowledge regarding inbound visa process
- Applying inbound visa for UAE
- Checking and Sending visa once approved
- Dealing with the emigration officers
- Handling walk in clients on visa process
- Authorized visa agent for consulate general of Singapore with the complete knowing in visa processing
- Processing outbound visa applications
- Form filling and document verification and appointment booking for Schengen, UK, Australia, Canada, USA and rest 50 + countries
- Online E visa services like Malaysia Kenya, turkey, India, Sri Lanka and many more countries
- Provided guidance and expert assistance to Corporate clients through calls and Emails
- Provides officers with relevant background information on applicants, including information based on knowledge of host country
- Role played as MIS coordinator
- Implementation and Management of Krystal/Cosmos Travel Front Office System
- Managing MIS operations for American Express and local clients
- Conceptualize, design and implement MIS reports as required by management information needs for all key American Express Global Partners & Clients
- Accountable for assisting in MIS Reporting, Project Management
- Providing various monthly status reports and other Adhoc reports as requested by Senior Management and Global Clients
- Resolving MIS related queries raised by clients and managing the client database
- Responsible for Preparation & maintenance of the MIS Reports on Daily, Weekly, & Monthly metrics
- Providing performance-versus-budget analysis to the travel management
- Monthly P&L Report for the Management team for various forecasts
- Analyzing monthly profitability, overall business trends and top customer segments, liaising with American Express Global Network partners to understand the MIS requirements of the regional and global clients
- Monthly Amex @Works UDID Updating and upload
- Coordinating with cross-functional teams to ensure effective product delivery
- Manage all online logins for online booking portals and Low cost Carriers
- Daily Amex BTA card, MasterCard, Air plus card reporting and consolidation
- Manage tasks such as Login activation, relocation, creation, deletion in Sabre and Amadeus Inventory.
Customer Service Representative
Mphasis an HP Company
09.2011 - 11.2012
- Working in a call center environment, provide personalized service by thoroughly and efficiently gathering customer information, assessing and fulfilling business to business needs, and educating the customer where applicable
- Verifying loans like Amount due, premium, and replacement cost
- Handling & resolving enquiries from policy agents
- Working on Citrix application & maintaining proper database records of mortgage loan information in MS Access
- Mortgage processing experience
- Managing a heavy pipeline of 50 plus loans per day
- Working on USA state farm banks as gathering information from websites
- Performing security and maintenance of proper home owner's information for the Banks.
Education
MBA - Mba
Jaipur Nation
Jaipur04.2017
Skills
- customer service
- Networking and relationship building
- Policy analysis
- Underwriting principles
- visa coordinator
- MIS
- insurance coordinator
Timeline
Officer
VFS Global Services
01.2023 - Current
Insurance Agent
Own Business
03.2020 - 12.2022
MIS/VISA Coordinator
Kanoo Travel/American Express
01.2015 - 03.2020
Customer Service Representative
Mphasis an HP Company
09.2011 - 11.2012
MBA - Mba
Jaipur Nation