Claudia Abeh Mafor
Dubai
Summary
Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.
Overview
1
1
year of professional experience
Work History
HOSTESS / WAITRESS
HILTON HOTEL
01.2021 - 01.2022
- Answer incoming calls and address customers’ queries
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Advised customers about special offerings and menu items to help drive sales.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Providing exemplary service to ensure customer satisfaction and the quality charter
- Administrative tasks required for day to day operations
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
Education
Bsc Degree - Hotel Management And Catering
OIC International Cameroon
Buea, CAMEROON.HND - Hotel Management And Catering
OIC International, Cameroon
Buea, CameroonHigh School Diploma -
Baptist High School
Muyuka, Cameroon.GCE Ordinary Level -
Baptist High School
Muyuka, CameroonGCE ADVANCED LEVEL -
Skills
- Excellent communication
- Effective multitasking
- Customer service expertise
- Guest engagement
- Hospitality service expertise
- Efficient collaboration
- Guest relations
- Seating arrangements
- Good time management
- Ability to work long hours
- Ability to work evenings
- Ability to work weekends
- Customer service
Personal Information
- Title: HOSTESS / WAITRESS
- Nationality: Cameroonian
- Marital Status: Single
- Visa Status: Employed
Additional Information
COMPANY : Chubby Cheeks Nursery
Location: Karama, Dubai.
Position : Teaching Assistant
Period :2022 - Date
Duties and Responsibilites
- Help teachers prepare lesson plans
- Set up necessary material for classes (e.g. projectors, chemistry sets)
- Track student attendance and class schedules
- Review material taught in class with individual students with learning challenges
- Work with smaller groups of students for remedial teaching or reinforcing the learning process
- Escort and supervise students in field trips and school activities
- Make sure classrooms are safe and tidy before classes start
- Assist teachers with various tasks, like grading assignments and informing parents of their children’s progress
- Help students adjust, learn and socialize and report to teachers about possible behavioral issues
Languages
English
Bilingual or Proficient (C2)
French
Beginner (A1)
Disclaimer
I declare that all the information on this document is true to the best of my knowledge. All documents needed will be provided upon request.
Timeline
HOSTESS / WAITRESS
HILTON HOTEL
01.2021 - 01.2022
Bsc Degree - Hotel Management And Catering
OIC International Cameroon
HND - Hotel Management And Catering
OIC International, Cameroon
High School Diploma -
Baptist High School
GCE Ordinary Level -
Baptist High School
GCE ADVANCED LEVEL -
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