CLAUDIA LORENA CASTRILLON

Covid 19screening center VVIP patients During pandemic.

• Clinic specimens' recollection and handling process for etiologic diagnosis of infectious diseases.
• Vaccination.
• Education and orientation to the patients.
• Vital signs monitoring.
• Spoke with patients to gather information for lab records.
• Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
• Lapelled vacutainer tubes with patient name, date and collection time.
• Collected blood samples, selecting appropriate vacutainer tubes, syringes and needles for collection
• Organized daily work based on collection priority.
• Delivered compassionate care and education to reduce patient fear and anxiety
• Prepared collected samples for transport to laboratory within strict timelines.
• Protected patients by following infection control, sharps disposal and bio-hazardous waste disposal procedures.

Promoted CSR Department..

• Working in community projects (Active Abu Dhabi -Longevity) .
• follow up with volunteers.
• corporate responsibilities.
• usher VIP events.

• Supervised children's homework assignments to verify completion,
• Assist with difficult assignments, and support educational goals.
• Maintained safe environments at all times.
• Professional
• Summary
• Work History
• Devised activities helping children develop physically and mentally.
• Administration of medications according to the medical prescription.
• Delivered toileting support for clients with mobility issues.
• Prevented accidents and falls by ensuring cleanliness and tidiness of service user homes
• Operated hoists to move clients in and out of bed.
• Minimised health risks by performing routine medical tests, including blood pressure and pulse
• Answered questions from clients, family members, and other carers.
• Accompanied clients to important appointments.
• Supported clients and families through difficult emotional times with sound medical advice and caring personal assistance.

Role Summary:

• Customer Service: Deliver exceptional front-line support, addressing inquiries and resolving issues with empathy and efficiency.
• Authorization: Process and verify health service authorizations, ensuring compliance and proper documentation.
• Service Quality: Enhance client satisfaction by maintaining high service standards and responding proactively to feedback.

• Patient Education: Clearly inform patients about available services, benefits, and procedures.