CLAUDINE ALYANNA C. NUNEZ
Abu Dhabi,UAE
Summary
I am seeking a dynamic position where I can leverage my skills, experience, and passion to make a meaningful contribution to the organization. I am looking for a role that provides opportunities for growth and professional development, enabling me to drive customer satisfaction and deliver high-quality results. Committed to problem-solving, collaboration, and a results-driven approach, I aim to create a positive impact through exceptional customer service, while continuously advancing in my skills and career.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
8
8
years of professional experience
Work history
Travel Consultant/Receptionist
Star Wings Tourism & Travel LLC
Abu Dhabi, UAE
2025.03 - Current
- Offered personalised travel advice for enhanced holiday experiences.
- Dealt efficiently with last-minute changes to minimise disruption.
- Served diverse client base including individual travellers and corporate groups.
- Improved overall service quality through continuous feedback analysis.
- Utilised industry software proficiently for efficient booking and scheduling.
- Achieved customer satisfaction by providing tailored travel solutions.
- Facilitated smooth travel arrangements, enhancing customer experience.
- Streamlined booking procedures, improving operational efficiency.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Balanced sales targets whilst maintaining high standards of customer service.
- Offered 24 and 7 support to travellers, alleviating stress during emergencies.
- Became Team Leader for a span of 1 year in the industry.
- Became Top Seller for the year 2025.
- Been the Company's Receptionist ever since it started.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Maintained an organised reception area for a professional business environment.
- Managed phone calls, resulting in effective communication flow within the company.
Workforce Management Mission Control Analyst
Teleperformance
2023.05 - 2024.05
- Track staffing, call volumes, and service levels in real time.
- Make real-time staffing adjustments as needed.
- Analyze performance data and create reports.
- Address staffing or system problems and escalate as needed.
- Work with HR and operations to optimize schedules.
- Analyze data to refine scheduling and forecasting.
- Ensure adequate staffing during high-demand periods.
Technical Support Representative
Teleperformance
2022.07 - 2023.05
- Diagnose and resolve technical problems.
- Assist customers via phone, email, or chat.
- Stay updated on products for accurate solutions.
- Forward complex issues to advanced support.
- Log customer interactions and solutions.
- Guide customers on how to use products effectively.
- Report issues and customer insights to improve services.
Customer Service Representative
Inspiro Relia Inc.
2021.11 - 2022.02
- Answer customer questions via phone, email, or chat.
- Address complaints and offer solutions like refunds or exchanges.
- Assist with placing or modifying orders.
- Record customer interactions accurately.
- Forward complex problems to higher support.
- Achieve performance goals like satisfaction and response time.
- Maintain a positive, helpful attitude.
Cashier | Waitress
Soyamensa Foods, Inc.
Quezon City
2020.11 - 2021.10
- Greet and seat customers, answer questions about the menu.
- Take and relay food orders to the kitchen.
- Serve food and drinks to customers in a friendly manner.
- Keep tables, menus, and the cashier area clean and organized.
- Process payments from customers (cash, card, etc.).
- Handle cash register, provide receipts, and give correct change.
- Suggest additional items or specials to increase sales.
Cashier | Waitress
Goodah Foods, Inc.
Quezon City
2018.04 - 2018.11
- Greet customers, take orders, and address inquiries.
- Accurately enter orders and upsell items.
- Process payments and provide receipts.
- Keep the counter and dining area clean.
- Follow hygiene and safety standards in food handling.
- Restock condiments, cups, and other supplies.
- Coordinate with kitchen staff for timely order delivery.
- Ensure orders are correct before serving.
Education
STI College - Hotel and Restaurant Services
STI College
Quezon CityPolytechnic College of Region - Information Technology
Polytechnic College of Region
San Jose, Narvacan, Ilocos SurDon Alejandro Roces Sr. Science and Technology High School - Food Technology
Don Alejandro Roces Sr. Science and Technology High School
Quezon CityGeneral Roxas Elementary School - undefined
General Roxas Elementary School
Roxas District, Quezon CitySkills
- Communication Skills
- Customer Service Excellency
- Attention to Detail
- Cash Handling Expertise
- Time Management
- Teamwork & Collaboration
- Upselling & Sales Skills
- Computer Literate
- Technical Knowledge
- Troubleshooting
- Software Proficiency
- Multitasking proficiency
Reference
Neth, Sison Austria, Managing Partner at A&A Top Business Consulting Co., 09189339230, A&A Top Business Consulting Co., Former Business Owner at Austria & Associates
Languages
English
Upper intermediate
Declaration
I hereby certify that the above information is true and correct to the best of my knowledge and beliefs.
Timeline
Travel Consultant/Receptionist
Star Wings Tourism & Travel LLC
2025.03 - Current
Workforce Management Mission Control Analyst
Teleperformance
2023.05 - 2024.05
Technical Support Representative
Teleperformance
2022.07 - 2023.05
Customer Service Representative
Inspiro Relia Inc.
2021.11 - 2022.02
Cashier | Waitress
Soyamensa Foods, Inc.
2020.11 - 2021.10
Cashier | Waitress
Goodah Foods, Inc.
2018.04 - 2018.11
Polytechnic College of Region - Information Technology
Polytechnic College of Region
Don Alejandro Roces Sr. Science and Technology High School - Food Technology
Don Alejandro Roces Sr. Science and Technology High School
General Roxas Elementary School - undefined
General Roxas Elementary School
STI College - Hotel and Restaurant Services
STI College