CLAVIN ARANHA
Dubai,UAE
Summary
Operational management professional with expertise in vendor management and delivery coordination, supporting supply optimisation through data-driven forecasting and decision-making. Focus on cost reduction through order processing and process optimization. Strength in performance monitoring, compliance adherence, quality protocols, and workforce scheduling.
Overview
3
3
Languages
5
5
years of post-secondary education
8
8
years of professional experience
Work history
Shift Supervisor
Starbucks Corporate
Toronto, ON
2023.06 - 2026.06
- Managed inventory and vendor coordination to ensure timely deliveries and control costs through forecast-based ordering strategies.
- Applied TCO principles to streamline supply flow, supporting consistent operations and minimising gaps during peak demand.
- Supported quality and compliance through effective communication and proactive supply chain problem-solving.
- Resolved vendor disruptions by sourcing alternatives and leading initiatives for product changes due to discontinued or updated items.
- Applied MBA knowledge in KPI analysis and procurement planning to enhance inventory flow and cost efficiency.
- Applied data insights to drive ERP-aligned decisions and support sourcing strategies across multiple departments.
- Collaborated with corporate and regional teams on product launches and campaigns, ensuring execution aligned with marketing and sales timelines.
- Fostered cross-functional alignment, mirroring sourcing strategies involving Packaging, R&D, and Customer Service.
Customer Experience Associate
TD Bank
Toronto, ON
2024.08 - 2024.10
- Assisted 50+ customers daily with banking transactions, account inquiries, and service requests, maintaining a high standard of customer satisfaction.
- Achieved 100% accuracy in processing customer transactions and maintaining compliance with banking procedures.
- Resolved customer concerns efficiently, enhancing customer retention and fostering a positive branch experience.
- Supported the branch in meeting monthly service and sales targets through proactive customer engagement and product recommendations.
- Collaborated with cross-functional teams to streamline operations, enhancing service turnaround time during peak hours.
- Organised records and supported inventory/control processes, ensuring smooth and compliant branch operations.
MBA Consulting Projects (Pro-Bono)
Brock University
St. Catherines, ON
2021.01 - 2023.01
- Enhanced data precision and aligned business objectives at Goodman Group, achieving 20% greater market strategy accuracy.
- Led product development initiatives at OLIV International, facilitating 40% growth in customer acquisition.
- Analyzed consumer behaviour for The Body Shop (Canada), resulting in 10% improvement in sales strategies.
Marketing Assistant Internship
HDFC Bank
Mumbai, India
2018.06 - 2018.07
- Achieved a 25% improvement in conversion rates by refining campaign messaging and optimizing landing pages, supported by 15 compelling testimonials highlighting the positive experiences and benefits of the new services.
- Utilised Google Analytics, CRM platforms, and analytical tools to gather and analyse data, providing actionable insights that optimised campaigns and refined strategies.
- Hosted 5 webinars with average attendance of 20 participants, engaging 100 customers and fostering educational interactions about new services.
Education
Master of Business Administration - Marketing
Goodman School of Business, Brock University
ON 2021.08 - 2023.06
Postgraduate Certificate - Digital Marketing
Manipal University
India 2019.09 - 2020.03
Bachelor of Mass Media - Advertising and Marketing
Mumbai University
India 2016.07 - 2019.04
Skills
- Operational management
- Vendor management
- Delivery coordination
- Supply optimisation
- Data decision-making
- Forecasting techniques
- Cost-saving support
- Order processing
- Process optimisation
- Performance monitoring
- Compliance excellence
- Quality protocols
- Workforce scheduling
- Issue resolution
- Service excellence
- Improvement strategies
- Training development
- Team leadership
- Collaborative accountability
- Partner communication
- Product knowledge
- Staff performance coaching
- Operational risk management
- Product knowledge
Affiliations
- Camping
- Rock Climbing
Languages
English
Fluent
Hindi
Intermediate
Marathi
Intermediate
Timeline
Customer Experience Associate
TD Bank
2024.08 - 2024.10
Shift Supervisor
Starbucks Corporate
2023.06 - 2026.06
Master of Business Administration - Marketing
Goodman School of Business, Brock University
2021.08 - 2023.06
MBA Consulting Projects (Pro-Bono)
Brock University
2021.01 - 2023.01
Postgraduate Certificate - Digital Marketing
Manipal University
2019.09 - 2020.03
Marketing Assistant Internship
HDFC Bank
2018.06 - 2018.07
Bachelor of Mass Media - Advertising and Marketing
Mumbai University
2016.07 - 2019.04