CLEAM SLEAN PAGO
Dubai,UAE
Summary
Knowledgeable and professional Receptionist skilled in administrative support and customer service objectives. Brings 3 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
RECEPTIONIST/ SECRETARY / CUSTOMER SERVICE
BIN DASMAL PRINTING PRES
Dubai, UAE
07.2022 - 03.2025
- Processed sales invoices to ensure timely and accurate customer billing.
- Maintained organised reception area for professional business environment.
- Ensured smooth cash flow with prompt recording of receipts and payments in Tally.
- Ensured smooth running of operations with timely preparation of reports.
- Assisted with administrative tasks, improving overall functionality of office.
- Prepared meeting rooms before and after use, maintaining neat appearance at all times.
- Served as initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Utilized multi-line telephone system to manage incoming calls effectively.
- Supported accurate record-keeping with proficient data entry skills.
- Provided top-notch support for increased customer satisfaction.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Handled appointment scheduling to ensure smooth daily operations.
RECEPTIONIST / ADMINISTRATOR
THE WHITE HAWK MANAGEMENT SERVICES
Dubai, UAE
06.2022 - 07.2022
- Utilized multi-line telephone system to manage incoming calls effectively.
- Maintained accurate logs of visitor entries for security purposes.
- Maintained organised reception area for professional business environment.
- Handled appointment scheduling to ensure smooth daily operations.
- Administered mail distribution process, ensuring each department received its correspondence in timely manner.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Assisted with administrative tasks, improving overall functionality of office.
Sales Associate
Mouline Fashion
Mubarak Al-abdullah, Kuwait
12.2018 - 06.2022
- Conducted market research identifying emerging consumer trends.
- Identified potential up-sell opportunities, enhancing overall profit margins.
- Coordinated with suppliers ensuring timely delivery of goods.
- Ensured store cleanliness for welcoming shopping environment.
- Conducted regular inventory checks, ensuring adequate stock levels at all times.
- Handled cash transactions accurately to avoid discrepancies.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Assisted shoppers with product selection for improved buying experience.
Admin / Payroll
C'estLaVie Salon and Spa
Lapu-lapu City, Philippines
01.2018 - 11.2018
- Greet customers, assisting them in finding products, and addressing their inquiries or concerns
- Assist in visual merchandising, ensuring products are displayed attractively and in accordance with brand guidelines
- Monitoring stock levels, conducting inventory counts, and reporting discrepancies
- Process transactions and point of sale, handle cash, and manage returns and exchanges
- Conducted Monthly staff meeting and individual evaluation meetings for improved goal setting
- Interacted daily with customers to ensure optimal level of customer satisfaction
- Established productive relations with staff, customers and suppliers
- Managing employee benefits programs, such as health insurance, leave policies
- Processing payroll on timely basis and Generated schedules, inventory and sales reports
- Carried out day-to-day duties accurately and efficiently.
Sales Associates/Wedding Coordinator
Anj Wardrobe and Rentals
Bacolod City, Philippines
02.2014 - 01.2018
- Created detailed budget reports to track wedding expenses.
- Processed payments, managed invoices keeping financial records up-to-date.
- Ensured smooth execution of weddings by coordinating with vendors and staff.
- Assisted couples in selection of décor, enhancing event aesthetics.
- Managed client consultations for understanding their wedding vision.
- Handled contract negotiations with vendors to secure best deals.
- Conducted venue inspections for suitability and layout planning.
- Provided excellent service, resulting in repeat business and referrals.
- Achieved customer satisfaction with detailed planning and coordination.
- Addressed last-minute changes effectively, ensuring minimal disruption to events.
- Coordinated travel arrangements for guests ensuring comfortable accommodation and transport.
- Maintained calm under pressure, resolving unforeseen issues swiftly.
- Facilitated effective communication between couple and suppliers minimizing misunderstandings.
Education
UNDER GRADUATE - Computer Science
AMA COMPUTER COLLEGE
PHILIPPINES 09.2021 - 06.2022
High School Diploma - Course Subjects
Tabao National High School
Municipality Of Valladolid 06.2004 - 04.2008
Skills
- Knowledge of Tally ERP
- Administrative efficiency
- Documentation accuracy
- Invoicing systems
- Telephone protocol knowledge
- Frontline receptionist
- Data confidentiality
- Office administration
- Inventory purchasing
- Google Drive, Docs, Sheets, Forms, Slides
- MS Office
- Filing experience
- Communication proficiency
- Email correspondence
- Basic bookkeeping
Timeline
RECEPTIONIST/ SECRETARY / CUSTOMER SERVICE
BIN DASMAL PRINTING PRES
07.2022 - 03.2025
RECEPTIONIST / ADMINISTRATOR
THE WHITE HAWK MANAGEMENT SERVICES
06.2022 - 07.2022
UNDER GRADUATE - Computer Science
AMA COMPUTER COLLEGE
09.2021 - 06.2022
Sales Associate
Mouline Fashion
12.2018 - 06.2022
Admin / Payroll
C'estLaVie Salon and Spa
01.2018 - 11.2018
Sales Associates/Wedding Coordinator
Anj Wardrobe and Rentals
02.2014 - 01.2018
High School Diploma - Course Subjects
Tabao National High School
06.2004 - 04.2008
Languages
English
Upper intermediate
Tagalog
Native
References
References available upon request.
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