Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
CLEMENT KWETEY  GBENATEY

CLEMENT KWETEY GBENATEY

Customer Service
Sharjah,Sharjah

Summary

Accomplished Customer Service Representative at NODA HOTEL LIMITED, Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

NODA HOTEL LIMITED
Kumasi
11.2021 - 06.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Sales Manager

Doris Farms
Accra
01.2024 - 06.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Established and cultivated solid business relationships with new or existing customers.

Customer Service Representative

Emperor Beverages
Accra
03.2023 - 09.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Arts - Culture And Tourism

Kwame Nkrumah University of Science And Technology
Ghana
04.2001 -

Skills

Data Entry

Data Collection

Computer Proficiency

Customer Relationship Management (CRM)

Languages

English
Bilingual or Proficient (C2)
French
Beginner (A1)

Timeline

Sales Manager

Doris Farms
01.2024 - 06.2024

Customer Service Representative

Emperor Beverages
03.2023 - 09.2023

Customer Service Representative

NODA HOTEL LIMITED
11.2021 - 06.2024

Bachelor of Arts - Culture And Tourism

Kwame Nkrumah University of Science And Technology
04.2001 -
CLEMENT KWETEY GBENATEYCustomer Service