Célia Lestelle dit Olivé

• Evaluated organizational structures and implemented best practices in change management, fostering a culture of continuous improvement within the company.
• Managed cross-functional teams to ensure seamless project execution, yielding increased collaboration and efficiency among departments.
• Led the development of key performance indicators for various departments, driving accountability and continuous improvement across the organization.
• Restructured internal processes by leveraging technology advancements that led to increased efficiency throughout the organization.
• Analyzed customer feedback data to identify areas of improvement, implementing changes to enhance the overall customer experience.
• Produced detailed and relevant reports for use in making business decisions.
• Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.

• Assisted in the development of project scopes, objectives, and timelines to ensure successful outcomes.
• Coordinated project meetings and confirmed relevant stakeholder awareness of tasks, goals and project timelines.
• Developed comprehensive documentation to provide clear guidance for project activities and deliverables.
• Facilitated effective team meetings for sharing updates, discussing challenges, and brainstorming solutions.
• Opening of LPM Riyadh in 2021 and LPM Limassol in 2022.
• Restructuring of Job Matrix (job description, grading, appraisal forms), SOPs, Training Structure, Recruitment Strategy
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• End of studies internship at citizenM head office
• Assist operations team on various guest related projects
• Assist with stock management, sourcing, and ordering new items for all existing hotels and new citizenM hotels
• Administrative

Multiple operational internships during Bachelor studies in Hospitality Management in Vatel:

1st year internship: Operational Service at Le Roi Theodore, Corsica France.

2nd year internship: Reception & Guest Relation at Grecotel Eva Palace, Corfu, Greece.

3rd year internship: Commercial Assistant and HACCP inspection & training at Cooking Service, Bordeaux, France.