Clinton Boafo
Dubai,UAE
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
F&B assistant
AKH CONCIERGE
Dubai
2021.03 - 2021.09
- Took restaurant orders and personalised service by advising guests on menu choices.
- Maintained high level of cleanliness by regularly clearing down used crockery, glassware, tables, food stations and counters.
- Welcomed guests and served extensive range of food and beverages from various menus.
- Prepared and served variety of alcoholic beverages including cocktails.
- Prepared standardised food and drinks servings in line with company guidelines.
- Boosted restaurant sales in line with department targets by maximising opportunities to embed upselling techniques in customer journey.
- Executed food and beverage best practice through superior service of high quality food and drinks.
- Increased revenue and controlled costs through strategic stock and waste management.
- Maintained and conveyed high level of expertise on current and upcoming menu items and offers.
- Immersed guests in high quality dining experience.
- Recognised guest dissatisfaction and dealt with complaints tactfully to ensure speedy resolution.
- Promptly addressed customer issues or escalated guest concerns to F&B Supervisor.
- Enforced rules for cleanliness and sanitisation to ensure constant compliance with health and food safety standards.
- Maintained poise and focus under pressure allowing for efficient, error-free meal delivery.
- Completed daily set up and pack down duties, cash counting and stock replenishing.
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
Retail sales associate and cashier
Al Futtaim Private Company
Dubai
2022.10 - Current
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Provided management constant feedback on client activity and market trends for informed decision-making.
- Guaranteed client satisfaction by constantly providing standards of company services and values.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Explained product benefits maximising customer engagement while driving sales.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Exhibited awareness of loss prevention guidelines and complied with inventory control measures.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted in timely, accurate completion of markdowns, re-tickets, and RTVs.
- Drove sales results through building and maintaining strong and thoroughly updated client portfolio.
- Worked closely with stock team to guarantee product availability and meet client requests.
- Enhanced customer experience through all communication channels through professionalism and product knowledge.
- Maintained orderly store to provide customers with pleasant shopping experience.
- Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Maintained display and organisation of department based on visual merchandising guidelines.
- Actively participated in daily and department meetings, providing insights and recommendations.
- Updated product labelling and pricing to reflect discounts and offers.
- Championed highest level of professionalism and expertise in communication and teamwork.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Helped meet business needs by working extra shifts.
- Displayed and restocked merchandise by following brand guidelines.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Reduced customer wait times through optimised checkout processes.
- Completed opening and closing procedures each day.
- Educated customers on promotions, offers and special events to enhance product sales.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints and answered queries about store products.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Made sure baskets, bags and trolleys were available for customers and didn't obstruct aisles or entrances.
- Helped customers to pack away shopping for improved customer experience.
- Assisted customers to locate obscure items on shop floor.
- Kept checkouts areas and general store clean and orderly.
- Checked notes carefully to spot counterfeit currency.
- Scanned products quickly, memorising codes and prices for unmarked products.
Porter
Masters Marketing And Promotional Services
Dubai
2021.10 - 2022.09
- Handled equipment, chemicals and materials with caution.
- Communicated with coworkers and managers to coordinate tasks.
- Collaborated with concierge team to provide information on local attractions and services.
- Responded promptly to guest requests for additional amenities and services.
- Maintained high standard of service and delivered exceptional customer service, upholding brand standards.
- Coordinated group arrivals and departures, handling multiple luggage items efficiently.
- Liaised with transportation services to arrange luggage transfers for guests arriving from or departing to external locations.
- Provided support during peak arrival and departure times, managing multiple tasks at once.
- Organised and prioritised luggage storage to provide quick retrieval for departing guests and timely check-in for new arrivals.
- Sorted goods for delivery based on routes.
- Delivered messages and packages within desired timeframes.
- Carried luggage for guests, providing outstanding customer service.
Education
High School Diploma - General Acts
Okomfo Anokye Senior High School
Ghana 2011.09 - 2014.05
Diploma - IT
IPMC
GHANA 2014.07 - 2015.07
Skills
- Manual handling
- Cleaning and maintenance
- Night audits
- Request follow-up
- Luggage handling
- Hotel security
- Excellent time management
- Front desk operations
- Guest safety
- Room service
- Problem solving
- Errand running
- Exceptional communicator
- Outstanding customer service
- Inventory maintenance
- Heavy lifting
- Ensuring customer satisfaction
- Training and mentoring
- Preventive and reparative maintenance
- Basic electrical knowledge
- Point-of-sale systems
- Preventive maintenance
- Claim tickets
- Shipping and receiving
- Safety focused
- Team standards
- Safety policies and procedures
- Customer service
- Safety compliance
- Hand tool expertise
Timeline
Retail sales associate and cashier
Al Futtaim Private Company
2022.10 - Current
Porter
Masters Marketing And Promotional Services
2021.10 - 2022.09
F&B assistant
AKH CONCIERGE
2021.03 - 2021.09
Diploma - IT
IPMC
2014.07 - 2015.07
High School Diploma - General Acts
Okomfo Anokye Senior High School
2011.09 - 2014.05