CLINTON MACHUGA
DUBAI
Summary
Friendly Retail Sales Associate Cashier eager to form relationships with return customers and support continual patronage. Adept provider of accurate and rapid answers to product and service queries. Committed to positively impacting sales and revenue through beneficial customer interactions and memorable service.
Overview
6
6
years of professional experience
Work History
Sales Associate / Cashier
Early Learning Center
02.2019 - 03.2022
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Connected with customers to support positive transaction experiences and address service concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated POS terminals and cash drawer balancing.
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
Marketing Personnel
Nielsen Marketing Firm
03.2016 - 09.2018
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Increased revenue with strategic upselling of products and services to existing customers.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
Education
Diploma - Business Communications
Zetech College University
07.2014
High School Diploma -
Utumishi Academy
11.2011
Skills
- Safety Enforcement
- Inventory Management
- Computer Proficiency and Microsoft Office
- Issuing Receipts
- Customer Needs Assessments
- Operate Cash Register
- Customer Relationship Management
- Merchandise Restocking
Reading books & articles
Novels (Romantic)
Business & Financial articles
Political and global market
Sports
I play football and enjoy swimming
Timeline
Sales Associate / Cashier
Early Learning Center
02.2019 - 03.2022
Marketing Personnel
Nielsen Marketing Firm
03.2016 - 09.2018
Diploma - Business Communications
Zetech College University
High School Diploma -
Utumishi Academy
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