CM KUMAR

Responsible for the entire soft services operations at Palm Jumeirah Mall and The View at The Palm, a high-footfall VIP retail destination, overseeing 150+ cleaning operatives supported by 15 supervisors, along with one QHSE Officer and one Admin staff member.

• Leading entire soft services team and ensuring clear communication, staff engagement, and high productivity.
• Oversee supervisors in deploying cleaning teams across public areas, retail units, washrooms, and back-of-house facilities, maintaining strict adherence to SLAs and KPIs.
• Work closely with the QHSE Officer to ensure full compliance with Health & Safety regulations, COSHH, risk assessments, and audit requirements, maintaining a safe working environment.
• Authorise and supervise work permits for high-risk activities, including scissor lifts, spider lifts, scaffolding, and other elevated works.
• Manage the operation, training, and maintenance of commercial cleaning machinery such as ride-on scrubbers, sweepers, and specialist equipment.
• Control inventory and consumables, ensuring stock accuracy, cost efficiency, and minimal wastage.
• Regular inspections, audits, and quality checks, driving continuous improvement and operational excellence.
• Working as a primary point of contact for mall management, and stakeholder to resolving issues promptly and maintaining a high-end customer experience.

Worked in one of the leading property developers ALDAR as a soft service supervisor to the Al Ghadeer community. Managing 8 core buildings and 225 terraced apartments, 15 Swimming pools, recreational amenities with the team of 50 cleaners, 20 lifeguards and two team leaders.

• Managed soft services to ensure compliance with contracts and service level agreements.
• Supervised daily activities of team, optimizing manpower and resource allocation for subcontractors and staff.
• Compiled daily inspections to monitor work standards and schedule completion, coordinating with teams for satisfactory resolution of work requests.
• Inspected subcontractors for adherence to housekeeping standards, notifying management to uphold health and safety policies.
• Responded promptly and efficiently to reactive issues and call center requests.
• Facilitated daily meetings with the client to discuss ongoing projects and new implementations.
• Conducted individual meetings with staff to address salary discrepancies and site issues.
• Preparation and submission of the facility manager/s monthly report to submit the invoice.

Managed operations as Area Supervisor for Emirates NBD in Nad Al Shiba, overseeing four buildings with 120 cleaners and three supervisors.

• Established and enforced cleaning standards and procedures to ensure compliance across all teams.
• Scheduled and assigned specific duties to cleaners and supervisors, ensuring proficient execution.
• Coached and developed team members, enhancing skills and overall team effectiveness.
• Provided constructive feedback to encourage employee motivation and job satisfaction.
• Monitored cleaning material usage, reducing waste and ensuring responsible use.
• Documented PPE delivery for 180 Emirates NBD locations during pandemic, including masks, gloves and Sanitizer.
• Negotiated vendor contracts for PPE and cleaning supplies, optimizing costs and generating revenue for the organization.

Outsourced to Emirates NBD Bank Meydan Location is one of the core buildings in the portfolio for managing 25 Cleaners.

• Applying strong leadership Quality to solve problems and eventually maintain team efficiency to have an operational flow.
• Mentoring newly hired employees on operating equipment and safety and contraindication use for reference.
• Acted as the core link between external customers and internal operations.
• Evaluating employee performance and coaching and training to improve their weak areas.
• Managing and receiving operation regarding chemical, materials and having proper storage of incoming materials and documenting the inventory at the end of the month.
• Logging PPM proactive & reactive tasks are created in the CAFM software to create accurate reports for the management.

• Meet with customers to resolve issues and build productive relationships.
• Plan and schedule field activities according to set timelines and order of operations.
• Promote availability of vendor resources through continuous contact and coordination.
• Supervise field crews to maximize Quality and work efficiency.
• Having a visit to the market (crops, factories of manufacturing and production) and planning strategies aligned to overall strategic and marketing plans creating tactical initiatives to meet operational budgetary and productivity goals.
• Provide personalized friendly and knowledgeable (Quality in the crop) services to drive customer satisfaction also to increase new account production and attain each monthly target.