Poonam Kanyal
Dubai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Operations Manager
Transformed Management & Administration Training
03.2019 - Current
- An experienced Operations Manager with a track record of delivering successful projects on time and under budget. Skilled in streamlining operations effectively, resulting in increased revenue and customer satisfaction.
- A highly adaptable and results-driven Operations Manager with a strong background in project management. Skilled in managing both people and processes to achieve strategic goals. Consistently meets or exceeds KPIs and drives operational excellence.
- A dedicated leader with a passion for process improvement and driving results. Proven ability to manage budgets and negotiate successful vendor contracts. Proficient in using Microsoft Office and leading cross-functional teams.
- An organized and analytical Operations Manager with proven success in implementing LEAN manufacturing principles and delivering continuous improvement.
Customer Relations Manager
Hyundai Motors
01.2015 - 01.2019
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Created and delivered customized training programs for staff, enhancing their skills in customer service and problemsolving.
- Streamlined internal processes to improve overall efficiency in handling customer inquiries and complaints.
- Monitored team performance and provided regular coaching, contributing to improvement in service quality standards.
- Analyzed customer feedback data to identify trends and areas requiring improvement initiatives.
- Optimized CRM software usage for better tracking of interactions between customers and company representatives.
Education
Bachelor of Commerce -
Dayanand Anglo-Vedic College
Dehradun , Uttarakhand 04.2013
Diploma in Tally & Financial Accounting -
APTECH
Dehradun , Uttarakhand 01.2012
Skills
- Business Intelligence
- Negotiation
- Risk Management
- Case Management
- Problem-Solving
- Interpersonal Communication
Timeline
Operations Manager
Transformed Management & Administration Training
03.2019 - Current
Customer Relations Manager
Hyundai Motors
01.2015 - 01.2019
Bachelor of Commerce -
Dayanand Anglo-Vedic College
Diploma in Tally & Financial Accounting -
APTECH
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