LAURA NQOBILE CHIGARIRO
Dubai
Summary
Dedicated team player with demonstrated communication abilities, who is also a representative of diligent client assistance. Composed professional with exceptional attention to detail and dynamic customer engagement skills. Searching for an opportunity to improve my business administration, customer service skills and knowledge through experience and further studies. I have a positive attitude that will enable me to achieve business goals and also to use my education and experience to improve organizational efficiency and customer relationships with top-rated customer service. A hard worker with a focus on quality and culturally sensitive. Able to multi task as well as work under pressure.
Overview
5
5
years of professional experience
Work History
Cluster Reservations Agent
Hilton Dubai
08.2022 - Current
- Answering calls and emails and helping guests book reservations by offering property knowledge with high levels of patience
- Ability to communicate as well as listen effectively
- Assist other departments with reservation related questions
- Auditing On Q PM for reservations accuracy
- Upselling all properties to meet targets
- Paperwork and preparing reports as well as other administrative duties
- Always working as a team to make sure things get done and training new joiners
- Ensure the general cleanliness as well as tidiness of the workplace.
Customer Services Agent
Zambezi Expedition Travel and Tours
07.2021 - 03.2022
- Smiling, greeting and attending to clients as well as handling their queries
- Answering questions and suggesting information about products and services
- Opening customer accounts and maintaining records and information.
Reservationist
Zambezi Expedition Travel and Tours
01.2019 - 01.2020
- Customer service
- Data creation, maintenance and capturing in the system and databases
- Stock purchasing, capturing and management
- Involved in sales and selling
- Attending to emails and telephone calls
- Welcoming and booking clients, as well as handling queries
- Social media marketing
- Ticketing
- Filing and administration duties
- Receiving cash and credit card payments
- Maintaining a tidy office.
Education
Bachelor of Commerce - Tourism And Hospitality Management
Midlands State University
Zimbabwe11.2021
Skills
- Computer Skills
- Customer Liaison
- Upselling
- Problem solving
- Customer Service
- Excellent Communication Skills
Languages
English
Timeline
Cluster Reservations Agent
Hilton Dubai
08.2022 - Current
Customer Services Agent
Zambezi Expedition Travel and Tours
07.2021 - 03.2022
Reservationist
Zambezi Expedition Travel and Tours
01.2019 - 01.2020
Bachelor of Commerce - Tourism And Hospitality Management
Midlands State University
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