Business and economics
Cobby Essilfie
Sales Assistant
Dubai
Summary
- Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Security Officer
Ejahdar Asset management
Dubai
08.2021 - Current
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Customer service provision and assisting customers with information.
- Interact face to face with thousands of customer/visitors daily and the core task is to assist them in any way required to assist them on their journey and enquiries
- Providing information regarding Safefty and awareness, assisting with wayfinding and delivering the friendly and professional service that is core to client aspirations.
Solution Sales Executive
The Beige Bank
Accar
07.2017 - 08.2023
- Wrote detailed technical documentation for company products.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Created product training plans centered on customer success and satisfaction.
- Presented technical presentations to clients to explain product features and benefits.
Sales Executive
Saham Life insurance
Accra
03.2020 - 08.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
Education
High School Diploma -
Adissdel College
Cape Coast - Ghana 05.2010 - 06.2013
Political Science
Accra Technical University
Accra - Ghana 02.2014 - 09.2017
Certificate - Project Management
European Business University
Luxembourg 01.2023 - Current
Business Certificate - Business Management
European Business University
Luxembourg 01.2023 - Current
Certificate - Costumer Relationship Management
European Business University
Luxembourg 09.2022 - 01.2023
Skills
Background investigations
Theft prevention training
Crisis intervention training
Stationary surveillance
Accomplishments
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
Licensed [Sira] Certificate
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certificate - Project Management
European Business University
01.2023 - Current
Business Certificate - Business Management
European Business University
01.2023 - Current
Fire and Safety Certificate
12-2022
Certificate - Costumer Relationship Management
European Business University
09.2022 - 01.2023
Licensed [Sira] Certificate
09-2021
P O D certificate
09-2021
First Aid Certificate
09-2021
Security Officer
Ejahdar Asset management
08.2021 - Current
Sales Executive
Saham Life insurance
03.2020 - 08.2021
Solution Sales Executive
The Beige Bank
07.2017 - 08.2023
Political Science
Accra Technical University
02.2014 - 09.2017
High School Diploma -
Adissdel College
05.2010 - 06.2013