Coleen Albert Ligohr
APO, Vilseck
Summary
To use my ability to work in teams, environment and pursuing an experience where I will be able to utilize my life experiences as well as my interpersonal skills to not only allow myself to become professional but in a way to gain more knowledge of my surroundings. I am looking forward to learn any necessary skills that an employee should possess to be of the good of the future. I am very organized and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Lead Merchandiser
S&K Company
05.2023 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Conducted regular store audits to verify compliance with company policies.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
- Updated pricing and signage to complete product displays and educate customers.
- Computed material costs to align with operating budget, practicing economical measures.
Softlines Associate
AAFES
12.2022 - 05.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Recreation Assistant (Facility Operator)
MWR, Harmony Church
08.2022 - 11.2022
- Serve as shift manager under the absence of the Lead Aid
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Discussed safety and maintenance concerns with supervisor for remediation.
- Performed light custodial duties to provide clean and inviting facilities.
- Help, plan, conduct, publicize and arrange support for a variety of sponsored special events, social activities, tournaments and related functions
- Help maintain the cleanliness of the facility and help our soldiers when necessary
- Aid them in using equipment in and outside of the facility
- Collect applicable fees for items issued, accounts for monies, safeguard funds and make daily deposits
- Clean performs minor maintenance on facility equipment
- Operate computers, gaming consoles, and cash registers
- Perform other duties that are assigned
Testing Coordinator/ Site Representative
Central Texas College, Fort
10.2020 - 07.2022
- Secure the exam until the student begins the exam session
- Accurately identify the student by photo ID (or other verification, if necessary)
- Provide a quiet, well-lit area free from noise and distraction and within supervisory distance
- Verify instructional materials (if any) allowed during the exam process
- Organizing and administering student records
- Overseeing the student admissions and graduation process
- Ensuring records are updated with new grades, attendance, finances, etc
- Performing clerical tasks, such as printing academic transcripts for students
- Keeping student information confidential and secure
- Participating in student service committees and initiatives
- Organize office and assist supervisor
- Sort and distribute communications in a timely manner
- Create and update records ensuring accuracy and validity of information
- Schedule and plan meetings and appointments
- Monitor level of supplies and handle shortages
- Resolve office-related malfunctions and respond to requests or issues
- Perform receptionist duties when needed
- Counsel students into their educational paths
Teacher Aid/ Office Assistant
Saint Joseph Child Development Center
11.2019 - 11.2020
- Being an asset to any classroom
- Supported classroom activities, tutoring, and reviewing work.
- Supervised students on field trips for safety and proper behavior in public settings.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Completed daily reports on attendance and disciplinary performance.
- Assisted teachers with supervision and care of group of 15 to 20 children.
- Maintained safety and security by overseeing students in recess environments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
Customer Service Associate
Oriental Foods
05.2020 - 08.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Solved problems with products and services by providing customers with technical support.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Cashier / Customer Service
AAFES Fort Benning Georgia
03.2019 - 11.2019
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Operated cash register for cash, check and credit card transactions with accuracy
- Helped customer’s complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Maintained organized and clean customer areas by completing daily recovery checklists
- Assisted customers with special services, account updates and promotional options
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign
- Currency
Medical Administrative
Genesis Hospital and Pharmacy Pohnpei Micronesia
01.2015 - 03.2016
- Managed billing and payments from patients, other hospitals and health insurance
- Companies
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Worked with patients to understand requirements and provide exceptional service based off bills
- Strengthened financial management processes to bring errors to near-zero in reporting
- Payroll administration and general bookkeeping
- Followed up with customers to collect specific financial information and verify details
- Completed and filed financial documentation for accounting purposes
- Organized paperwork such as charts and reports for office and patient needs
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
Maintenance Worker
University of Hawaii at Hilo
01.2010 - 02.2015
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Customer Service Representative
Del’s Farm and Supply Hilo Hawaii
01.2014 - 01.2015
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
- Established open and professional relationships with team members which helped
- Resolve issues and conflicts quickly
- Strategically scheduled team members to always maintain optimal staffing levels
- Maintained customer happiness with forward-thinking strategies focused on addressing
- Customer needs and resolving concerns
- Compiled customer feedback and recommended service delivery improvements to management
- Responded to customer requests for products, services and company information
Education
Bachelor of Arts - Psychology
University of Hawaii At Hilo
Hawaii 05.2014
High School Diploma - undefined
Xavier High School
05.2010
Skills
- Customer Relationship Management
- MS Office Proficiency
- Work Prioritization
- Advising and Coaching
- Vendor Relations
- Visual Displays
- Customer Needs Assessments
- Customer Experience
- Product Messaging
- Project Requirements
- Critical Thinking
- Cash Register Operations
- Promotional Events
- Visual Merchandising
- Employee Counseling
- Researching Merchandise
- Team Meetings
- Product Inventory Counts
- Safety Measures
- Property Inventory Storage and Tracking
- Store Maintenance
- Statistical Data
- Online Systems
- Consultations and Recommendations
- Merchandising Selection
- Seasonal Displays
- Living Skills
- Inventory Merchandising
- Purchasing Process
- Marketing and Advertising
- Promotional Effectiveness Review
- Background Decoration
- Prioritization
- Money Handling Abilities
- Call Center Operations
- Customer Consulting
- Administrative Support
- Workflow Charts
- Booking Travel
- Customer Service Management
- Inquiry Requests
- Workforce Management
- Managing Office Supply Inventory
- Overcoming Obstacles
- Copying and Scanning
- Microsoft Office
- Recordkeeping and File Management
- Time Management
- Sorting and Labeling
- Tutor Students
- Classroom Maintenance and Inventory
- Materials Management
- Concept Visualization
- Positive Learning Environment
- Flexible Work Schedule
Timeline
Lead Merchandiser
S&K Company
05.2023 - Current
Softlines Associate
AAFES
12.2022 - 05.2023
Recreation Assistant (Facility Operator)
MWR, Harmony Church
08.2022 - 11.2022
Testing Coordinator/ Site Representative
Central Texas College, Fort
10.2020 - 07.2022
Customer Service Associate
Oriental Foods
05.2020 - 08.2020
Teacher Aid/ Office Assistant
Saint Joseph Child Development Center
11.2019 - 11.2020
Cashier / Customer Service
AAFES Fort Benning Georgia
03.2019 - 11.2019
Medical Administrative
Genesis Hospital and Pharmacy Pohnpei Micronesia
01.2015 - 03.2016
Customer Service Representative
Del’s Farm and Supply Hilo Hawaii
01.2014 - 01.2015
Maintenance Worker
University of Hawaii at Hilo
01.2010 - 02.2015
Bachelor of Arts - Psychology
University of Hawaii At Hilo
High School Diploma - undefined
Xavier High School
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