Summary
Overview
Work history
Education
Skills
Languages
Affiliations
References
Timeline
AccountManager
COLIN SIMON MASCARENHAS

COLIN SIMON MASCARENHAS

Abu Dhabi,United Arab Emirates

Summary

Advertising and marketing professional knowledgeable about consumer preferences and patterns. Thorough in tracking market trends, competitor activities and consumer behaviour to create highly successful campaigns. Experienced across industries and channels. Talented advertising professional skilled in building campaign engagement. Demonstrates strengths in networking and relationship-building to grow productive partnerships. Collaborative team player committed to achieving business targets. Accomplished advertising and marketing professional with background enabling strong sales through well-coordinated and targeted promotions. Delivers results using data-driven approaches and multi-channel marketing expertise. Organises strategies for maximum impact with optimum timing, collateral and placements. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Enthusiastic [Job Title] with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Overview

4
4
years of professional experience

Work history

Customer care executive

Sharafdg Retail
Dubai
01.2019 - 07.2023
  • Used excellent telephone manner to optimise customer experience, promptly cutting complaints.
  • Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
  • Drove customer retention, building engaging relationships through every interaction.
  • Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.
  • Employed active listening and communication skills to handle escalated and complex calls, achieving [Number]% positive outcome.
  • Conducted market research to understand customer base and enhance products.
  • Handled [Number] customer support queries daily, exceeding company target by [Number]%.

Education

Higher National Diploma - BUSINESS

POMPEI COLLEGE
INDIA

Skills

  • Problem-solving
  • Communication skills
  • Team building
  • Strategic Planning
  • Leadership
  • Public Relations
  • Upselling
  • Resourcefulness
  • Knowledge of [Software]
  • Marketing
  • Refunds and exchanges
  • Employee onboarding
  • Policy modification
  • Operational improvement
  • Market research expertise
  • Sales strategy familiarity

Languages

English
Fluent
Hindi
Fluent
KONKANI
Upper intermediate
TULU
Intermediate

Affiliations

  • PLAYING OUTDOOR GAMES AND INDOOR
  • NEW THINGS LEARNING
  • COMMUNICATING WITH PEOPLE

References

References available upon request.

Timeline

Customer care executive

Sharafdg Retail
01.2019 - 07.2023

Higher National Diploma - BUSINESS

POMPEI COLLEGE
COLIN SIMON MASCARENHAS