COLLINS APPIAH
DUBAI
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
5
5
years of professional experience
Work History
Sales Representative
Melcom group of company
11.2018 - 12.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Front Desk Receptionist
Hill view Hotel
06.2018 - 10.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High School Diploma -
Akim Swedru Senior High School
Ghana-Accra05.2017
Skills
- Advertising Techniques
- Credit and Debt Card Processing
- Creating Collateral
- Solution Planning
- Social Perceptiveness
- New Business Opportunities
- Restock Shelves
- Customer Relations
- Sampling Techniques
Computing
I know more about microsoft suit
and i can navigate through the computer
Timeline
Sales Representative
Melcom group of company
11.2018 - 12.2022
Front Desk Receptionist
Hill view Hotel
06.2018 - 10.2018
High School Diploma -
Akim Swedru Senior High School
Similar Profiles
EDWARD KWAKU TEYEEDWARD KWAKU TEYE
Branch Manager at Melcom GroupBranch Manager at Melcom Group
Mohammad Ashfaque KhanMohammad Ashfaque Khan
Regional Manager – Operations at Melcom Group of CompaniesRegional Manager – Operations at Melcom Group of Companies
Gabriel Kwegyir ArthurGabriel Kwegyir Arthur
Branch Manager at Melcom Group Of CompaniesBranch Manager at Melcom Group Of Companies
Mohit YadavMohit Yadav
Director at BANQUE MISRDirector at BANQUE MISR
Kashish BhatnagarKashish Bhatnagar
Senior BI Developer at OSNSenior BI Developer at OSN