Comfort Ezinne John-Job
Egbeda
Summary
Friendly, adaptable, and quick to learn, well-suited to customer-focused roles. Knowledge of effective communication and problem-solving techniques, combined with proficiency in using call center software and handling customer inquiries. Dedicated to delivering high-quality service and enhancing customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Agent
AIR PEACE LIMITED
08.2025 - Current
- Enhanced customer satisfaction by efficiently managing inquiries and promptly resolving issues.
- Utilized call center software to meticulously document customer interactions and ensure data integrity.
- Embraced and integrated emerging processes and technologies to enhance service efficiency.
- Facilitated collaboration among team members to share best practices for enhancing customer engagement.
- Enhanced operational strategies by integrating supervisor feedback to elevate customer experience.
- Cultivated impactful customer interactions to elevate satisfaction and reinforce brand loyalty.
- Oversaw management of flight disruption logs, encompassing delays, aircraft changes, and downgrades.
- Facilitated communication of operational changes and dispatched post-flight apology messages to impacted passengers.
- Facilitated collaboration among internal teams to resolve complex passenger issues efficiently.
- Executed accurate processing and documentation of passenger cases in accordance with airline procedures.
Front Desk Officer
OCTOPLUS MARKETING LIMITED
08.2024 - 06.2025
- Orchestrated guest reception and ensured a warm welcome to enhance overall visitor experience.
- Managed front desk operations to uphold a clean and professional environment for visitors.
- Streamlined departmental communication by managing phone calls and emails, ensuring messages were accurately recorded and relayed.
- Coordinated procurement and inventory of office equipment supplies to support seamless operations.
- Collaborated with HR professionals to enhance employee well-being and ensure a supportive environment.
- Scheduled and managed MDs' meetings and appointments to optimize time efficiency.
- Managed administrative tasks to align with organizational objectives.
Customer Service Representative
AERO CONTRACTORS
01.2022 - 01.2023
- Provided comprehensive support to customers in securing flight and hotel reservations to enhance travel experiences.
- Managed customer interactions by promptly resolving inquiries and issues through multiple communication channels, ensuring high satisfaction levels.
- Supported seamless travel experiences through efficient management of check-in reservations, rebooking, and baggage handling.
- Managed ticket change, cancellation, and refund processes to ensure compliance with established company guidelines.
- Coordinated with various departments to deliver seamless travel solutions for customers.
Education
GED -
Aeroport College of Aviation And Travel Management
Lagos, Nigeria 09.2024
Bachelor of Science - Biochemistry
Abia State University
Uturu, Abia State09.2019
High School Diploma - Science Education
Federal Government College
Okposi, Ebonyi State07.2013
Skills
- Analytical reasoning
- Language proficiency
- CRM software
- Microsoft Office Suite
- Technical proficiency
- Effective communication skills
- Business etiquette
Languages
English
Advanced (C1)
Certification
Aeroport College of Aviation and Travel
Management (2024)
Cabin Crew AB-INITIO (License No: 10851)
Type Rating (B737 300, 400, 500)
Timeline
Call Center Agent
AIR PEACE LIMITED
08.2025 - Current
Front Desk Officer
OCTOPLUS MARKETING LIMITED
08.2024 - 06.2025
Customer Service Representative
AERO CONTRACTORS
01.2022 - 01.2023
GED -
Aeroport College of Aviation And Travel Management
Bachelor of Science - Biochemistry
Abia State University
High School Diploma - Science Education
Federal Government College