CONFIDENCE FAVOUR
DUBAI
Summary
Personable Hostess recognized for high productivity levels and efficient task completion. Skilled in customer service, reservation management, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring smooth operation of dining experiences. Energetic in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
9
9
years of professional experience
Work History
HOSTESS
WELLINGTON EVENTS
ABUJA
12.2019 - 08.2022
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Ensured compliance with health and safety regulations at all times.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Handled cash payments and reconciled daily transactions accurately.
- Greeted guests warmly upon arrival, seating them promptly.
HOSTESS
Elizabeth R Events
LAGOS
07.2016 - 02.2019
- Answered telephone to provide dining information and take reservations.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Informed patrons of specialties and features.
- Ensured compliance with health and safety regulations at all times.
- Answered phones promptly to record and confirm reservations.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Greeted guests warmly upon arrival, seating them promptly.
- Spoke with patrons to drive satisfaction with food and service.
- Assisted staff by serving food and beverages or bussing tables.
- Assisted in preparing the restaurant for opening and closing shifts.
- Informed patrons of establishment specials and promotions.
USHER
Qmara Vie Planners
ABUJA
11.2013 - 02.2015
- Actively monitored crowd control during large gatherings.
- Assisted patrons with handicaps to appropriate seating.
- Adhered to all safety protocols while performing job duties.
- Checked coats and bags for prohibited items before allowing entry into the venue.
- Provided information regarding events, facilities, and services.
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
- Greeted guests and directed them to their seats.
- Assisted in ticket sales when necessary.
- Organized volunteer teams to assist with ushering duties.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Ensured that emergency exits were not blocked or obstructed.
- Monitored guest behavior to ensure compliance with safety regulations.
- Directed crowds away from restricted areas or hazardous locations.
- Verified tickets for entry into the venue.
- Informed security of any suspicious activity or persons on premises.
- Maintained positive working relationship with fellow staff and management.
Education
Bachelor of Arts - HISTORY AND INTERNATIONAL RELATION
ABIA STATE UNIVERSITY
UTURU, NIGERIA05-2011
Skills
- Guest Seating Management
- Guest complaint resolution
- Dining room management
- Dining area maintenance
- Seating coordination
- Food inspection
- Meticulous Attention to Detail
- Patience and empathy
- Food safety
- Table setting
- Restroom servicing
- Professional Phone Communication
Languages
English
First Language
Timeline
HOSTESS
WELLINGTON EVENTS
12.2019 - 08.2022
HOSTESS
Elizabeth R Events
07.2016 - 02.2019
USHER
Qmara Vie Planners
11.2013 - 02.2015
Bachelor of Arts - HISTORY AND INTERNATIONAL RELATION
ABIA STATE UNIVERSITY
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