CONRAD ABELLA
Summary
Primarily worked as Maintenance Technician doing all around work related to installation and troubleshooting of CCTV cameras, PABX telephone lines and wireless internet connection set up. Performs regular maintenance check for office equipments such as computer hardwares, printers, copiers and Air condition units. Moreover, also worked as reliever for Front Desk Office staff. I am withholding a valid driver's license as Company Driver for acquisition of supplies and delivery of orders within the city and outside city product orders.
Overview
22
22
years of professional experience
Work History
Front Desk Receptionist
MAMBALING PENSION HOUSE
03.2020 - 12.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Collected room deposits, fees, and payments.
- Entered and updated sensitive customer information during check-ins and room changes.
- Ensure availability of room amenities prior to customer check-ins and address to customer demands.
MAINTENANCE TECHNICIAN
MAMBALING PENSION HOUSE
10.2001 - 12.2023
- Installed CCTV cameras, PABX telephone wires, set up for new internet installation and digital cable TVs.
- Improved equipment functionality by conducting regular maintenance checks and repairs on computers, Air Condition units, telephone lines, CCTV's and internet connection.
- Reduced downtime by quickly diagnosing and resolving technical issues on office equipment.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Boosted overall productivity with timely preventive maintenance on key equipment.
- Liaised with vendors and suppliers to ensure timely delivery of essential parts and materials for repairs or replacements.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Followed instructions from supervisor and manager regarding daily job tasks and duties.
- Diagnosed and troubleshoot complex computer hardware issues and connectivity problems.
Education
Bachelor of Science - Major in Electrical Engineering- Undergraduate
UNIVERSITY OF CEBU
Sanciangko St. Cebu City, Philippines10.2001
High School Diploma -
UNIVERSITY OF SOUTHERN PHILIPPINES
Salinas Drive Lahug Cebu City, Philippines03.1999
Skills
- Air Condition maintenance and repair
- Desktop Computer hardware troubleshooting
- Driving skills
- Front Office Management
- Customer Service
- Hospitality Best Practices
- Expense Reporting
- Cash Handling
- Inventory Control
- Guest Relations
- Technical Support
- Problem-Solving Skills
- Office Equipment Operation
- Attention to Detail
- Confidentiality Handling
- Multitasking Abilities
- Supply Ordering
Timeline
Front Desk Receptionist
MAMBALING PENSION HOUSE
03.2020 - 12.2023
MAINTENANCE TECHNICIAN
MAMBALING PENSION HOUSE
10.2001 - 12.2023
Bachelor of Science - Major in Electrical Engineering- Undergraduate
UNIVERSITY OF CEBU
High School Diploma -
UNIVERSITY OF SOUTHERN PHILIPPINES
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